Managed Services
Minimise the complexity of managing your IT infrastructure
Are you overloaded with user complaints about IT systems and application issues? Do you wish you could have all the support you need with a fixed budget? Now you can!
Our Managed IT Services can proactively manage and support your complete IT environment, from workstations to mobile devices, to server and network equipment, by utilising intelligent monitoring systems and SLA-driven service delivery. It is an all-inclusive, fixed price support service providing unparalleled service quality levels.
Benefits of our Managed IT Services
Monthly asset and health reporting
Easy to understand management-level reports.
Complete fixed cost IT management
Worry-free managed services with set monthly fees and no hidden costs.
Security and tracking of mobile devices
Location tracking and remote wipe capability to avoid loss of confidential company data.
Value-added services
Quarterly access to a senior consultant for IT strategy planning and monthly onsite visits by an experienced support engineer.
Proactive and automated incident management
Leading-edge monitoring and management software with self-healing capability ensuring that your systems continue to run optimally.
Access to experienced national helpdesk personnel
Manned by top-rated, certified support engineers with experience in supporting enterprise desktop and server infrastructure.
Monitoring of all servers and desktop computer systems
Managed systems are proactively monitored 24x7 and, where possible, issues are resolved before users are affected. Installed software is tracked to ensure compliance with company policies.
Our Managed Services Catalogue
Disaster Recovery
Reduce downtime risks and data loss, and ensure your mission-critical applications are running in the event of a disaster. Recover faster when your data and IT environment is managed and backed up by our team of highly skilled disaster recovery specialists.
Security
Keep your systems protected against viruses, malware, and ransomware. Let security experts manage your firewall, user password, and identity; establish device management and security policies; and ensure that your anti-virus and malware protection are updated and installed.
Application
Provide your users with a go-to support partner for their enquiries, troubleshooting, or bug-fixing needs. Our Application Managed Services provide support for Office 365 apps (Office, Exchange, OneDrive), SharePoint, Dynamics GP, and Infor SunSystems.
Network
Relieve your IT team of managing your network and let a dedicated team of support engineers proactively manage it for you. Our Network Managed Services will provide you with a single point of contact for all your LAN/WAN/WLAN/VPN network installation and configuration needs as well as network security.
Desktop
Be it common requests or large-scale program installation, we keep an eye on the things that ensure your end-users’ PCs are running smoothly. OS updates and patches, hardware preventative maintenance, and desktop PC management are just some of the service inclusions of our Desktop Managed Services.
Server
Ensure server uptime and minimise incidents of service outages with our Server Managed Services. Our team of system administrators can take over the responsibility of managing, monitoring, and securing your servers. This will allow your IT team to focus on driving strategic IT projects for the business.
“Their attention to detail and active involvement in Twinings IT goals are world class; suggesting best practices, cost effective solutions, and impressive business as usual service.”
- IT Manager, Twinings Read Twinings’ Case Study
Service Inclusions
8x5 phone and email assistance.
Remote helpdesk support.
Self-service customer support logging.
Proactive issue monitoring and resolution.
Quarterly strategic consulting allowance.
Organisations trust us for their Managed Services needs
Why choose Professional Advantage Managed Services?
- We provide seamless maintenance for all your IT systems so you can focus on the business concerns that matter to you.
- We have a global team of dedicated support engineers who support over 3,000 users and devices internationally.
- Our Managed Services team proactively manages 19 enterprise applications and supports numerous 3rd party applications and integrations.
- We use leading-edge technology to keep your desktops and servers secure and running smoothly, and proactively manage and resolve critical issues before they impact.
- We provide trusted advisory from Infrastructure Solution Design to Disaster Recovery Planning to Enterprise Application Support.
- We have been helping Australian businesses achieve more with technology since 1989.
Check out these resources
We understand that finding the right partner needs a careful study. Read through some of these insights and resources from our experts to help you decide if Managed Services is right for your business.
Infographic
Transition from Break/Fix to Predictive Maintenance
Blog
Should SharePoint support matter?
Blog
Why should you consider moving your Dynamics GP support to Professional Advantage?
Case Study
Twinings leverage PA’s IT Support Services for server monitoring and ensuring application uptime
Brochure
Microsoft Dynamics GP Support Services
Not sure which services you need?
Don’t worry, help is on its way! Drop us a line and we’ll be in touch.