Proactive and preventive IT support.
Most managed service providers still work reactively: something breaks, you call, they fix it. Professional Advantage works differently. We monitor, secure and continuously improve your environment so your team can spend less time firefighting and more time on the work that actually grows the business.
We're rated 4.8 (Excellent) on Cloudtango, and our clients stay with us for an average of 9.7 years. As a Microsoft Solutions Partner across AI Business Solution and Security, we help mid-sized to enterprise organisations across Sydney, Melbourne, Brisbane and Perth get more out of the Microsoft platform they've already invested in, not just keep the lights on.
What is a Modern Managed IT Service?
A Modern MSP like Professional Advantage moves beyond break/fix support to proactive, cloud-first IT management. Instead of waiting for something to go wrong, we use real-time monitoring, automation and regular strategic reviews to prevent issues before they hit your team.
We focus on Microsoft 365 and Azure management, managed security services, end user device support, and server and network management.
What’s included?
Direct access to cybersecurity, cloud and connectivity experts.
Level 1 or 2 remote or onsite support.
Support for compliance and regulatory requirements.
An online portal for logging requests.
Online portal
End-to-end support and adoption services for Microsoft 365 and Azure.
Flexible support for mid-sized to enterprise businesses
Every environment is different, so we tailor our managed services to your business size, industry and in-house IT capability.
Microsoft 365 and Azure Management
Get more out of the Microsoft 365 and Azure investment you've already made. Our team handles adoption, change management, deployment, and ongoing optimisation, so your workplace tools are actually used as intended.
We offer:
- Microsoft 365 adoption and change management.
- Deployment, monitoring, and ongoing management.
- SharePoint and Teams technical and end-user support.
- Azure security, optimisation and performance tuning.
- Optional support for Dynamics 365 business apps.
Managed Security Services
Cyber threats don't wait for business hours, and neither do we. Our team proactively manages your Microsoft 365 and Azure security posture, so risks get caught before they become incidents.
Our services include:
- Mail and web threat protection.
- Device security for mobile, laptop and tablet.
- Identity and endpoint protection.
- Cloud app security management.
- Network and VPN monitoring.
- Password and identity management.
- Attack simulation as a service.
- Antivirus and malware updates.
- Microsoft security patching.
- Firewall configuration and monitoring.
End User Device Support
Small device issues shouldn't become big disruptions. We monitor, manage and maintain your team's PCs, laptops and mobile devices so problems get resolved before they slow anyone down.
Our support includes:
- Installation of critical OS patches.
- Real-time risk and performance alerts.
- Preventive hardware maintenance.
- Desktop and laptop management.
- Fast resolution of hardware issues.
- Support for mobile and tablet email access.
Server and Network Management
Your infrastructure runs in the background so your business doesn't have to think about it. We handle the proactive maintenance, monitoring and security work that keeps your systems stable and your team unblocked.
Our services include:
- Applying critical OS patches.
- Preventive hardware maintenance.
- Virtual machine and Windows service management.
- Citrix and remote desktop performance tuning.
- Continuous performance monitoring and alerting.
- Network and security monitoring.
- Storage and backup optimisation.
- Proactive issue detection and resolution.
Why businesses choose Professional Advantage as their Modern MSP
We go beyond the break/fix model most MSPs still run on. Unlike single-focus providers, Professional Advantage has in-depth skills across all three Microsoft clouds (Microsoft 365, Dynamics 365 and Azure) so we help you get more from the software you've already licensed, not just keep it running.
We are proud to hold a Microsoft Solutions Partner designation AI Business Solutions and Security. Our dedicated teams support businesses across Sydney, Melbourne, Brisbane and Perth, backed by:
We are proud to hold a Microsoft Solutions Partner designation AI Business Solutions and Security. Our dedicated teams support businesses across Sydney, Melbourne, Brisbane and Perth, backed by:
Stellar client support.
A 90+ net promoter score and 9.7 years of average client retention, built on dedicated consulting and support teams.
Predictable IT costs.
Choose a monthly or time-and-materials arrangement, and get expert support without the overhead of building a full in-house IT team.
Built-in security.
Proactive systems monitoring covering incident response, threat detection, endpoint protection and vulnerability management.
Multi-skilled Microsoft expertise.
In-depth knowledge across Microsoft 365, Dynamics 365 and Azure, so you get more value from the investment you've already made.
What some of our clients say about us
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“I would rate Professional Advantage 10 out of 10 for their responsiveness, the trusted relationship, and the maturity of their responses.”
– Karen Fairbrass, CIO, Wine Australia -
“Due to the work completed thus far from PA, we will see a noticeable decrease in our operations downtime and will have improved visibility and control.”
– Mark Hopper, Head of IT and Innovation, Scene to Believe -
“Not only did we achieve the original scope, but PA also implemented the foundational levels of BYOD and DLP as part of the additional value they delivered because phase one was completed in less time than expected. We got the best value for money from working with PA."
– E. Ghadiminejad, mid-sized membership association.
Top Managed Services FAQs
A modern Managed IT Service Provider (MSP) like Professional Advantage is a technology partner that goes beyond traditional break-fix support to deliver proactive, strategic, and cloud-first IT services that align with your business goals.
Instead of waiting for something to go wrong, a modern MSP uses real-time monitoring, automation, and analytics to prevent issues, optimise systems, and secure your environment. It often focuses on Microsoft 365, Azure, cybersecurity, remote work, and compliance.
Unlike most traditional MSPs, Professional Advantage offers a modern take on support services. We go beyond the break/fix, reactive support model and provide proactive, end-to-end support and adoption services.
Being skilled across Microsoft’s three clouds (Microsoft 365, Dynamics 365, and Azure), we are uniquely positioned to help organisations truly maximise their Microsoft software investments while getting the support services they deserve. Our clients work with a single vendor with all the experts under one roof:
- Managed IT, security, and end user device support.
- Microsoft 365 and Azure monitoring, security, and management.
Digital transformations involving content management, collaboration, business process management, business intelligence, and financial management.
Professional Advantage’s modern managed services include:
- Proactive and preventive IT support.
- Level 1 or 2 remote or onsite IT support services.
- Convenient online portal for logging support requests.
- Access to a team of cybersecurity, cloud, and connectivity experts.
- End-to-end support and adoption services for Microsoft 365 and Azure.
Strategic advisory through regular reviews and planning.
A Managed Security Services Provider (MSSP) offers a wide range of benefits that help organisations improve their cybersecurity posture without the complexity and cost of managing it all in-house:
- Faster threat detection and response. With automated tools and dedicated analysts, MSSPs can identify and contain threats faster than internal teams with limited resources.
- Access to security expertise. You gain access to a team of skilled cybersecurity professionals with deep knowledge of threat intelligence, compliance, and the latest attack trends without the cost of hiring them in-house.
- Reduce IT workload. Your internal IT team can focus on strategic initiatives by offloading daily security management tasks (patching, alert triage, compliance checks).
- Advanced tools and technologies. They use enterprise-grade security platforms like SIEM, endpoint protection, vulnerability scanning, and more, often beyond what most businesses can deploy themselves.
- Cost savings. MSSPs reduce the need for costly infrastructure, tools, and full-time staff by offering scalable, subscription-based services tailored to your budget.
Below are some frequently asked questions about Managed Services, but the full list is available here.
Let’s talk about modernising your IT support
Book a free 30-minute consultation to explore how our Managed Services can improve your IT operations, reduce risk, and help your team get more done.
Complete the form below, or contact us to speak to one of our experts today.
- Call 1800 126 499
- Client Support 1300 658 608
- Email [email protected]
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Want to know more?
Managed Services Blogs
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IT and Security Blogs
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Client Support
Log a support request with our Managed Services team or find our support service level guide.
Discovery Call
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