Managed Services
Take out the complexity of managing your IT infrastructure
Are you overloaded with user complaints about IT systems and application issues? Do you wish you could have all the support you need with a fixed budget? Now you can!
Our Managed IT Services can proactively manage and support your complete IT environment from workstations to mobile devices, to server and network equipment by utilising intelligent monitoring systems and SLA-driven service delivery. It is an all-inclusive, fixed price support service providing unparalleled service quality levels.
Benefits of our Managed IT Services
Monthly asset and health reporting
Easy to understand management-level reports.
Complete fixed cost IT management
Worry-free managed services with set monthly fees and no hidden costs.
Security and tracking of mobile devices
Location tracking and remote wipe capability to avoid loss of confidential company data.
Value-added services
Quarterly access to a senior consultant for IT strategy planning and monthly onsite visits by an experienced support engineer.
Proactive and automated incident management
Leading-edge monitoring and management software with self-healing capability ensuring that your systems continue to run optimally.
Access to experienced national helpdesk personnel
Manned by top-rated, certified support engineers with experience in supporting enterprise desktop and server infrastructure.
Monitoring of all servers and desktop computer systems
Managed systems are proactively monitored 24x7 and, where possible, issues are resolved before users are affected. Installed software is tracked to ensure compliance with company policies.
Managed Services we provide
Server and
Desktop Management
Keep your servers and PCs running smoothly with scheduled maintenance.
Inclusions:
- Firmware updates.
- Critical OS patches.
- Hardware preventative maintenance.
- Hyper-V and VMWare management.
- Maintain the performance of Citrix and remote desktop.
- Desktop PC management.
- Vendor hardware maintenance.
Proactive Monitoring
and Reporting
Real-time resolution of critical issues before they impact.
Inclusions:
- Performance monitoring, alerting and preventative maintenance.
- CPU and RAM usage.
- Application stability.
- SQL and Exchange server performance.
- Windows services.
- Anti-virus.
- Network security.
- Storage and backup performance.
Onsite and
Remote Support
Fix all the little things that annoy staff and management.
Inclusions:
- Scheduled onsite support.
- Telephone support.
- PC and laptop hardware issue resolution.
- Mobile phone and tablet email issues.
- Application support for Microsoft Office, Exchange, Skype for Business, SharePoint and OneDrive.
- Printing and file server issues.
- Office 365 issues.
Security Management
Keep viruses out and prevent unsafe malware and ransomware.
Inclusions:
- Networking monitoring.
- VPN management.
- User password and identity management.
- Anti-virus and malware updates.
- Microsoft Security updates.
- Mobile phone, laptop and tablet security policy management.
- Firewall management.
Service Inclusions
8x5 phone and email support.
Remote customer support cases and resolution.
Customer support logging and portal access.
Proactive issue resolution.
Quarterly strategic consulting allowance.
Desktop and/or server monitoring and issue identification.
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