Artificial Intelligence (AI) has been used to understand and recommend information historically, but now with Generative AI (GenAI), it can also help us create new content in the form of written text, audio, images, or videos.

While the technology is still evolving, most business decision-makers are keen to explore and learn how AI can give their business a competitive edge, enhance efficiencies, and accelerate innovation.

Early adopters have already seen the dramatic impact of adopting AI using products like ChatGPT or Microsoft Copilot.

Want to jump on the AI bandwagon?

You came to the right place. We are here to assist you with steering your GenAI journey from ideating use cases, assessing your readiness, planning and implementing the solution, and providing user training and support.


Top AI Use Cases

Image Recognition

HR Resume Screening

Fraud Detection

Demand Forecasting

Predictive Maintenance

Customer Support Chatbots

Voice Assistants for Internal Operations

Sentiment Analysis for Product Reviews

Personalised Marketing Recommendations

Real-time Language Translation

Automated Financial Analysis

Document Automation and Analysis

Microsoft GenAI solutions we leverage

Microsoft 365 Copilot

Microsoft 365 brings generative AI into the full Microsoft Office suite, Microsoft Teams, and Microsoft Viva to help drive employee productivity all through the power of the Microsoft graph.

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Azure OpenAI

Take advantage of Azure OpenAI’s large-scale, generative AI models, which combine a deep understanding of language and code, to build transformative solutions, all within the security of your company’s Azure subscription.

Power Platform Copilot

Microsoft has integrated Copilot into the full Power Platform suite to help both pro and citizen developers create visualisation, low-code applications, workflows, and virtual agents while leveraging generative AI.

Dynamics 365 Copilot

Microsoft has integrated Copilot into the full Dynamics 365 suite including Sales, Customer Service, Customer Insights, Marketing, etc. through content creation and content summarisation scenarios all focused on helping organisations better serve their customers.

Copilot Studio

Create custom copilots without the traditional coding skills! With Copilot Studio, a conversational AI platform, anyone can design chatbots using natural language or a graphical user interface.

Our AI Consulting Services

Use Case Development

Our team assists in identifying possible use cases for generative AI to solve problems or address specific needs in your organisation. We will assess its viability and work with you to prioritise specific use cases while providing you with insights on its potential impact.

AI Infrastructure Readiness

We conduct an in-depth assessment of your AI infrastructure, analysing your data storage management to secure and access large datasets, compute resources to power complex algorithms, and data processing frameworks to transform data into actionable insights.

Best-fit AI Solution Planning

We will help you plan and develop a systematic strategy to implement AI that is best suited to achieving your desired business outcomes while minimising the risks of negative consequences through Responsible AI planning.

AI Solution Deployment

Our team will use the best strategy to deploy AI for your organisation – from orchestrating project management, aligning technical development with your business objectives, and getting AI solutions off the drawing board into operational success.

AI Training and Support

We will provide your users with the knowledge and resources to successfully adopt AI in your organisation through our virtual end user training. For further technical assistance, our Modern Managed Services team can be reached either through phone, email, or logging a ticket in our support portal.

Accelerate your AI Adoption

Get started with your AI journey through any of these pre-packaged workshops.

AI Readiness Consultation

2-hour consultation

This complimentary consultation will help assess your organisation’s AI readiness. Our team will evaluate your organisation’s data strategy, identify potential use cases, and provide a documented summary at the session's end to ensure you have actionable insights to move forward.

Information Protection Workshop

3-day workshop

Data security is step zero in your AI transformation, for without it, AI can potentially increase your organisation’s security risks. This workshop will enable you to better understand your current data security posture and how you can improve it to prepare for AI adoption.

Copilot for Microsoft 365 Readiness Workshop

3-phased workshop

Get your organisation ready to unlock the potential of Microsoft’s game-changing generative AI. This workshop spans three meticulously crafted phases to unite key users in priming your organisation for Copilot for Microsoft 365.

Generative AI Analyse & Design Workshop

This workshop is for organisations seeking assistance designing a Microsoft AI platform that delivers process and productivity value beyond what’s available in Microsoft’s out-of-the-box offering. This service ensures that your planned AI service meets your defined use case and vision to manage its output and evolution.

Helping you unlock the transformative power of AI

If you are looking for a reliable and proven IT partner to help you successfully adopt AI, look no further than Professional Advantage.

Over the past 35+ years, we have helped thousands of brands digitally transform with Microsoft solutions and services. Our team’s extensive technical experience, effective problem-solving skills, and rapid adoption of new technologies have led us to add GenAI to our existing IT consulting services.

We pride ourselves on having a consistently high 90+ net promoter score and 9.3 years of average client retention, which speaks volumes about our commitment to delivering quality, impactful, IT consulting services.

Our clients choose to work with us because we offer:

  1. Customised strategies. We understand that each organisation has unique requirements for adopting AI, so we develop tailored strategies that best suit your business needs.
  2. In-depth analysis. We conduct thorough assessments and analysis of your IT infrastructure, information management and data security to mitigate risks and prepare your environment for AI.
  3. Microsoft Expertise. We bring highly specialised knowledge and skills across Microsoft’s three clouds – Microsoft 365, Dynamics 365, and Azure – including licensing as a Microsoft Tier 1 CSP.
  4. Ongoing support. We provide ongoing end-user training and continuous support for your AI systems.

Professional Advantage is a Microsoft Solutions Partner for six designations: Data and AI, Infrastructure, Digital App and Innovation, Business Applications, Modern Work, and Security.

Let’s discuss your GenAI project

Complete the form below, or call 1800 126 499

Featured Resources

On-Demand Webinar

Implementing AI? Organise and secure your data first

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On-Demand Webinar

Simplify data management for agile analytics with Microsoft Fabric

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On-Demand Webinar

How to unlock value from your data with Microsoft Fabric to drive better decisions

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eBook

How to onboard Copilot, your everyday work companion

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Infographic

Embrace the AI-powered future of work

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Info Sheet

Prompt ingredients with Copilot for Microsoft 365

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Info Sheet

Copilot for Microsoft 365 Prompting Do’s and Don’ts

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Info Sheet

The Art of Prompting in Copilot for Microsoft 365

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Want to learn more?

AI-related Blogs

Read our team's latest expert insights, tips and tricks and best practices.

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Information Management-related Blogs

Read our insights about information management and security, two critical factors for successfully rolling out AI.

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