Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud-based platform that unifies Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) capabilities into applications that work seamlessly together. With Dynamics 365, you can increase productivity, engage with customers, and adapt to the needs of your organisation.

Why Microsoft Dynamics 365?

Cloud Applications

Start with what you need and grow at your own pace in the cloud.


Empower employees with productivity tools that align with your business processes.

Built-in Intelligence

Transform data into actionable insights. 


Scale for growth with flexible business applications that allow you to create, amend and extend processes in real-time.

Microsoft Dynamics 365 Business Applications



Intelligence on prospective customers, personalisation and customer engagement, sales productivity, and performance metrics.

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Customer Service


Add value to every customer engagement on all channels with faster and more personalised service through built-in intelligence.

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Field Service


Best choice for your field-based service teams, from optimised work order scheduling to predictive maintenance, it gives you everything you need to deliver consistent, up-to-date answers.

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Business Central


All in-one business management solution designed to connect your business and make smarter decisions.

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Finance and Operations


Connect finance, sales, supply chain, inventory, and operations with a comprehensive business application.

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Designed to help retailers manage their operations, connect their employees, and offer exceptional shopping experiences.

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Help strategically train, empower, and optimise human resources to achieve high-impact, sustainable results for the organisation.

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What is Common Data Model?

The Common Data Model (CDM) is the shared data language used by business and analytical applications. The CDM aligns the data structure of Microsoft's ERP and CRM applications (Dynamics 365) with Office 365 productivity suite by providing a set of standardised, extensible data schemas that Microsoft and its partners have published.

Common Data Model

Considering Microsoft Dynamics 365?

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What additional software works in tandem with Dynamics 365?



A software solution designed to fit the unique needs of the staffing industry.

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Cloud-based management solution for automotive, equipment, rental, and fleet industries.

Microsoft Flow


Automate business processes and workflow.

Upbeat Membership


Dynamic membership solution designed to streamline the performance of all major functions of a membership organisation. Upbeat tightly integrates with Microsoft Dynamics 365.

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Microsoft Power BI


Transform Dynamics 365 data into graphical reports and real-time analytics using this business intelligence solution to make smarter decisions.

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Click Dimensions


Enable every marketer to easily create multi-channel marketing campaigns from within Dynamics 365 to attract more leads, close more sales, and effectively engage clients.

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Join the conversation

Visit our blogs to learn more about the latest news, tips and information about Microsoft Dynamics 365.

Business Central within the ERP landscape

Business Central within the ERP landscape

What every Microsoft Dynamics AX user should know about Dynamics 365

What every Microsoft Dynamics AX user should know about Dynamics 365

How Dynamics Business Central and the Cloud come together

How Dynamics Business Central and the Cloud come together

Why choose Professional Advantage?

Professional Advantage, with 30 years of client success, is equipped to support your transfer to Microsoft Dynamics 365 with our implementation processes. We take pride in our Microsoft Dynamics 365 consulting teams' outstanding professional services and expertise in unifying CRM and ERP capabilities to help you run your business end to end.