Microsoft Dynamics 365
Microsoft Dynamics 365 is a cloud-based platform that unifies Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) capabilities into applications that work seamlessly together. With Dynamics 365, you can increase productivity, engage with customers, and adapt to the needs of your organisation.
Why Microsoft Dynamics 365?
Start with what you need and grow at your own pace in the cloud.
Empower employees with productivity tools that align with your business processes.
Transform data into actionable insights.
Scale for growth with flexible business applications that allow you to create, amend and extend processes in real-time.
Microsoft Dynamics 365 Business Applications
SALES
Intelligence on prospective customers, personalisation and customer engagement, sales productivity, and performance metrics.
CUSTOMER SERVICE
Add value to every customer engagement on all channels with faster and more personalised service through built-in intelligence
FIELD SERVICE
Best choice for your field-based service teams, from optimised work order scheduling to predictive maintenance, it gives you everything you need to deliver consistent, up-to-date answers.
BUSINESS CENTRAL
All in-one business management solution designed to connect your business and make smarter decisions.
FINANCE & SUPPLY CHAIN MANAGEMENT
Connect finance, sales, supply chain, inventory, and operations with a comprehensive business application.
COMMERCE
Designed to help retailers manage their operations, connect their employees, and offer exceptional shopping experiences.
What is Common Data Model?
The Common Data Model (CDM) is the shared data language used by business and analytical applications. The CDM aligns the data structure of Microsoft's ERP and CRM applications (Dynamics 365) with Office 365 productivity suite by providing a set of standardised, extensible data schemas that Microsoft and its partners have published.
What additional software works in tandem with Dynamics 365?
1STAFF
A software solution designed to fit the unique needs of the staffing industry.
ANNATA
Cloud-based management solution for automotive, equipment, rental, and fleet industries.
MICROSOFT FLOW
Automate business processes and workflow.
UPBEAT MEMBERSHIP
Dynamic membership solution designed to streamline the performance of all major functions of a membership organisation. Upbeat tightly integrates with Microsoft Dynamics 365.
MICROSOFT POWER BI
Transform Dynamics 365 data into graphical reports and real-time analytics using this business intelligence solution to make smarter decisions.
CLICK DIMENSIONS
Enable every marketer to easily create multi-channel marketing campaigns from within Dynamics 365 to attract more leads, close more sales, and effectively engage clients.
Join the conversation
Visit our blogs to learn more about the latest news, tips and information about Microsoft Dynamics 365.
Business Central within the ERP landscape
What every Microsoft Dynamics AX user should know about Dynamics 365
How Dynamics Business Central and the Cloud come together
Why choose Professional Advantage?
Professional Advantage, with 30 years of client success, is equipped to support your transfer to Microsoft Dynamics 365 with our implementation processes. We take pride in our Microsoft Dynamics 365 consulting teams' outstanding professional services and expertise in unifying CRM and ERP capabilities to help you run your business end to end.