XMPro supports 4 critical attributes to intelligent business operations:
A super flexible BPM solution, XMPro lets you integrate predictive analytics plus social and mobile technologies into all your key processes along with the apps that enable them.
XMPro can support almost every workflow and event management scenario. We have used XMPro to address a number of areas including:
Professional Advantage's Online Client Support Centre offers you internet access to log support calls, review the status and history of your calls and search our knowledge database.
Our helpdesk now has the ability to directly view what you're seeing and/or doing by logging into your system using a standard internet browser. Citrix GoToMeeting works with existing firewall technology, password protection and encryption to protect sensitive data.
every week, an email is automatically generated and sent to you detailing the status of current issues logged with the Helpdesk.