DYNAMICS 365 FINANCE AND OPERATIONS
Is this you?If you recognise three or more of these, you are not alone and the problem is fixable. Your go-live date has moved more than once.
Your project is meaningfully over its original budget.
Users are running parallel processes in Excel or your legacy system.
Month-end close is taking longer, not less, since go-live.
Your relationship with your current implementation partner has broken down.
You have a new CFO, CIO, or executive sponsor inheriting an in-flight programme.
Auditors, regulators, or a board deadline are no longer comfortably in the future.
Your team has lost confidence; quietly, but unmistakably.
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Your score 0 / 8
Tick the items on the left that describe your situation. |
You may not need to start again, but you do need an honest view of what is recoverable.
Troubled ERP projects are rarely simple. The issue may be design, governance, data, integrations, customisation, adoption, resourcing, partner performance, or a combination of these. Our first role is not to assign blame. It is to give your leadership team a clear, independent view of what is working, what is not, and what needs to happen next.
A ladder, not a leap
Dynamics 365 projects are business-critical. When they go well, they give finance, operations, procurement, warehousing, manufacturing, and leadership teams the control and visibility they need to run with confidence.
But when an implementation starts to drift, the impact is felt quickly. Timelines move. Costs rise. Testing exposes unresolved issues. Users lose confidence. Reporting becomes difficult to trust. Workarounds multiply. And executive sponsors are left asking whether the project is still on the right path.
Professional Advantage helps organisations recover troubled Dynamics 365 Finance and Operations projects. Whether your implementation has stalled, your go-live is at risk, your current partner relationship has broken down, or your live system is not delivering the value expected, we can help you assess the situation and create a practical path forward.
Our engagements are sold independently or as an escalating sequence. Most engagements start with the Implementation Health Check.
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2 weeks · Fixed price · From $15k Implementation Health Check |
An independent two-week diagnostic across configuration, data, integrations, customisations, governance, licensing, and adoption. Delivered by senior, Australian-based consultants. You get a Findings Report and a prioritised, costed roadmap your board can act on. |
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From 4 weeks · 40-hour blocks Targeted Remediation Programme |
A focused engagement against your highest-priority workstreams, purchased in 40-hour blocks for cost certainty. A senior consultant works alongside your team to fix what is broken: workflows, integrations, licensing, security, intercompany, AP/AR, tax. |
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3–9 months · Milestone-based Recovery Programme |
A structured multi-workstream programme to restore the platform end-to-end. We re-configure broken processes, redesign integrations, retrain users, re-baseline governance, and put release management in place. Delivered by a senior-led pod, using PA's Enhancement Pack IP to compress the path. |
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6–12 months · Phased fixed price Re-implement |
Sometimes the right answer is to start again, but smarter and faster. We re-implement Dynamics 365 on a clean foundation using our Enhancement Packs (Basic, AP/AR, Integration) and 30 years of Australian Microsoft Dynamics delivery experience to accelerate every phase. |
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Our engagement principle For remediation programmes, we typically require a minimum 20 hours per week of dedicated PA consulting commitment, along with matching availability from your team. This protects momentum, reduces rework, and gives the engagement the focus needed to deliver measurable progress. |
Three of our most recent Dynamics 365 engagements have been project rescues.
Rescue work is not theoretical for PA. Several of our recent engagements began when organisations needed help recovering stalled implementations, stabilising live environments, rebuilding confidence, or transitioning from delivery arrangements that were no longer working.
A national education services organisationImplementation by offshore and local contractors had stalled pre-go-live. PA was brought in mid-stream, provisioned the environment, completed the go-live, and now provides ongoing Release Management and Support. |
A global data and AI companyMulti-entity, multi-country Dynamics 365 Finance and Operations environment transferred to PA mid-project. We ran a full system review and now lead a continuous programme of remediation and value delivery under Managed Services with Release Management. |
An Australian e-settlements technology businessPA stabilised a Dynamics 365 Finance environment where broken integrations and customisations were disrupting downstream finance processes. Support readiness was restored despite significant internal team churn. |
How a PA rescue works
Five steps to understand what’s working, what’s not, and what needs to happen next.
Listen
We sit down with your executive sponsor, finance lead, IT lead and a sample of end users. No assumptions.
Diagnose
Configuration, data, integrations, customisations, governance, and adoption are assessed against the outcomes your project needs to deliver.
Roadmap
A prioritised, costed plan that separates what your team can own, what PA can support, and what requires specialist remediation.
Execute
A dedicated recovery pod with an Engagement Lead, onshore, accountable, with accelerator IP to compress the timeline.
Run
Our Managed Services and Release Management practice keeps your environment stable, secure, current, and continuously improving.
Senior-led, onshore teams
Your engagement is led by experienced solution architects and senior consultants. Based in Australia. Accountable to you.
Proven accelerator IP
Ready-built enhancement packs for common Australian Dynamics 365 requirements help reduce custom development, compress timelines, and avoid rebuilding known functionality from scratch.
Flexible engagement models
Two-week fixed-price Health Check, 40-hour block remediation, milestone-based recovery, or fixed-price re-implementation. We match the model to your situation.
Independent by design
The Health Check is fixed price and time-boxed. If salvage is not the right answer, we will tell you. Our role is to recommend the right path forward, whether that is targeted remediation, a broader recovery programme, or a clean re-implementation.
A long-term home
When the rescue is done, you do not have to find another partner. Our Client Care and Release Management practice has been keeping Microsoft environments safe and current for decades.
Microsoft pedigree
A long-standing Microsoft Solution Partner in Business Applications. Australian-headquartered with offices in Sydney, Brisbane, Melbourne and Perth, plus Denver, Fargo and London.
What you are probably wondering
Common questions from organisations considering an independent Dynamics 365 project recovery assessment.
We are still working with our current SI partner. Can we still bring you in?
Yes. The Health Check is intentionally independent and time-boxed. Many of our most successful rescues began while the original partner was still on the ground. Boards and audit committees expect this kind of due diligence at this stage of a troubled programme.
How quickly can you start?
A Health Check typically starts within two weeks of signed engagement. Remediation pods are mobilised within three to four weeks. Where the situation is genuinely critical we have moved faster, but we will not over-promise.
Will you tell us when we should walk away from the current system?
Yes. Our Findings Report explicitly recommends Stabilise, Recover, or Re-implement based on what the diagnostic shows. We have an interest in your long-term outcome, not in maximising the size of the next engagement.
Are you only for large enterprises?
No. Our sweet spot is Australian mid-market organisations from AUD $50M to $2B revenue. We have also rescued government and not-for-profit programmes.
Is there a cost to the first conversation?
No. The first consultation is 45 minutes, free, and gives you a candid view of whether a Health Check is the right next step, or whether a different conversation entirely is.
Can you work alongside our internal IT team?
Always. Our rescue pods are designed to operate as an extension of your team, not a replacement for it. We transfer knowledge as we go.
Not sure whether your Dynamics 365 project needs rescue, remediation, or a full reset?
Start with a confidential 45-minute consultation. We’ll help you talk through what is happening, where the risk may be sitting, and whether a structured health check is the right next step.
There is no obligation to replace your current partner, restart the project, or commit to a larger engagement. The goal is simple: give you a clearer view of your options before more time, budget, or confidence is lost.
Confidential discussion. No obligation. Practical next steps.