Frequently Asked Questions for Managed Services

What are the signs that I need Managed Services?

We recommend getting a Managed Services Provider (MSP) if you experience any of the signs below:  

  • Your IT is bogged down with support requests that are beyond their core expertise.  
  • Your organisation does not have the advanced tools or skills to guard against cyberthreats.  
  • You rely on the reactive or break/fix support services of a part-time IT consultant that is turning out to be more expensive.  
  • You don’t have a long-term strategic IT plan to future-proof your business or take advantage of new technologies.

Our helpdesk and support engineers based in Sydney, Melbourne, Queensland and Perth can provide you with proactive IT support assistance. Get in touch with us at 1800 126 499 or email us at for more information about our Managed IT Services

What if we already have an internal IT department?

No problem. We work with many organisations where we complement their existing IT team either as their first-level of support or the point of escalation. We can work with you to identify the best arrangement that will suit your current business requirements.

Get in touch with us at 1800 126 499 to explore your options with Professional Advantage’s Managed Services.

How does PA’s Virtual CIO work?

The vCIO acts as your strategic IT consultant and helps you make the more important decisions around security, long-term IT plans, and budgeting. Our Virtual CIO (vCIO) reports to you three days a week, with a minimum of 2 months of engagement. 

Get in touch with us at 1800 126 499 or email us at to learn more about our vCIO services. 

How to choose the right Managed Services Provider?

Your MSP should have the following qualities.  

  • Deep product expertise.  
  • Strong track record for delivering results.  
  • Positive client reviews and references.  
  • Proven competency such as average response times, SLA hit rates, on-time delivery, etc.  
  • Ideally with local presence.  

What is a Virtual CIO (vCIO)?

A Virtual CIO (vCIO) is an IT executive who provides strategic guidance, formulates long-term IT plans and provides compliance and security inputs. Our vCIO service provides access to expensive but needed talent even to small and mid-size organisations without the hassle of recruiting or the high costs of salaries. 

Contact us at 1800 126 499 or email us at to learn more about our vCIO services.