Log a support request
Use our client support portal to log a new request, check the status of an existing case, add updates, or search our support knowledge base.
Call our support team
Speak directly with our client support team from 9:00 AM to 5:00 PM Sydney time, Monday to Friday. Urgent after-hours support is also available through the same number.
Email support
Send us the details of your issue at any time and our support team will respond during normal support hours.
Looking for our Support Service Level Guide? You can find it here.
Remote support when you need it
When required, our support team can securely connect to your system to investigate issues directly, guide you through a resolution, or help resolve the problem on your behalf. Remote access uses secure, encrypted technology designed to work with your existing network and security controls.