Australia’s Top Modern Managed Service Provider
With almost every organisation running its business on the cloud or having hybrid environments, managing IT requires more than fixing issues when they arise. You need a strategic partner to monitor, secure, and continuously improve your environment so your team can focus on what matters most: innovating and growing your business.
That’s where Professional Advantage comes in. As a multi-skilled Microsoft Partner, we go beyond break/fix traditional IT support services. We provide you with modern, flexible, and cost-effective managed services that support your IT environment while helping you harness the power of your existing software investments, such as Microsoft 365 and Azure. It features:
Proactive and preventive IT support.
Level 1 or 2 remote or onsite IT support services.
Convenient online portal for logging support requests.
Access to a team of cybersecurity, cloud, and connectivity experts.
Support of compliance and regulatory requirements.
End-to-end support + adoption services for Microsoft 365 and Azure.
Flexible Managed IT Support for Mid-Sized
to Enterprise Businesses
Our managed services can be tailored to suit your environment, business size, and in-house IT capability:
Microsoft 365 and Azure Management
Unlock the full potential of Microsoft 365 and Azure with expert cloud and application support tailored to your business. Our Modern Managed Services help you improve productivity, reduce IT burden, and drive digital transformation.
We offer:
- Microsoft 365 adoption and change management.
- Deployment, monitoring, and ongoing management.
- SharePoint and Teams technical and end-user support.
- Microsoft Azure security, optimisation, and performance tuning.
- Optional support for Microsoft Dynamics 365 business apps.
Stay focused on your goals while we manage the tools that power your workplace.
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Managed Security Services
Protect your business with the robust security capabilities of Microsoft 365 and Azure, backed by our expert team. We proactively manage and support your security environment to help prevent cyber threats before they impact your organisation.
Our services include:
- Mail and web threat protection.
- Device security for mobile phones, laptops, and tablets.
- Identity and endpoint protection.
- Cloud app security management.
- Network and VPN monitoring.
- Password and identity management.
- Anti-virus and malware updates.
- Microsoft security patching.
- Firewall configuration and monitoring.
Let us safeguard your systems while you focus on growing your business.
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End User Device Support
Keep your team’s devices running smoothly and securely with our proactive end user device support services. We monitor, manage, and maintain your staff’s PCs, laptops, and mobile devices so small issues don’t become big disruptions.
Our support includes:
- Installation of critical OS patches.
- Real-time risk and performance alerts.
- Preventive hardware maintenance.
- Desktop and laptop management.
- Fast resolution of hardware issues.
- Support for mobile and tablet email access.
We keep your people productive by keeping their devices in top shape.
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Server and Network Management
With our proactive server and network support, your IT infrastructure will remain secure, stable, and high performing. We will take care of the behind-the-scenes work so your business runs without disruption.
Our services include:
- Applying critical OS patches.
- Preventive maintenance for hardware.
- Virtual machine and Windows service management.
- Citrix and remote desktop performance tuning.
- Continuous performance monitoring and alerting.
- Network and security monitoring.
- Storage and backup optimisation.
- Proactive issue detection and resolution.
- Strengthened system security.
Stay ahead of outages and vulnerabilities with expert support that keeps your core systems running smoothly.
Talk to usWhy choose Professional Advantage’s Modern MSP?
We go beyond the traditional break/fix model. Our services are proactive, scalable, and built around what matters most to you: performance, reliability, security, and simplicity. Unlike ordinary MSPs, Professional Advantage has in-depth skills across Microsoft’s three clouds (Microsoft 365, Dynamics 365, and Azure). We can help you maximise your software investment while providing reliable, proactive support.
From content management and collaboration, business process management, compliance, security, AI, and more, we have the skills, experience, and dedicated team to help you meet your business’ evolving needs. Our dedicated teams support businesses across Sydney, Melbourne, Brisbane, and Perth. Plus, your organisation benefits from:
Stellar client support.
We boast a 90+ net promoter score and 9.7 years average client retention across the business, made possible by our dedicated and experienced consulting and support teams.
Predictable IT costs.
Choose between a monthly or a time and material arrangement. You get expert support without the overhead of a full-time IT team.
Built-in security.
Get proactive systems monitoring that covers incident response, threat detection alerts, endpoint protection, security monitoring, and vulnerability management.
Multi-skilled Microsoft Partner.
We have in-depth knowledge across Microsoft’s 3 clouds—Microsoft 365, Dynamics 365, and Azure—helping you to take full advantage of your software investment.
Client Feedback
“Absolutely wonderful support. Impossible to improve on perfection.”
J. Markham
“I would rate Professional Advantage 10 out of 10 for their responsiveness, the trusted relationship, and the maturity of their responses.”
K. Fairbrass
“Due to the work completed thus far from PA, we will see a noticeable decrease in our operations downtime and will have improved visibility and control.”
M. Hopper
“Not only did we achieve the original scope, but PA also implemented the foundational levels of BYOD and DLP as part of the additional value they delivered because phase one was completed in less time than expected. We got the best value for money from working with PA.”
E. Ghadiminejad
“We were delighted to achieve our target Recovery Point Objective (RPO) and Recovery Time Objective (RTO) during the testing phase of the project. Thanks again to the team at PA for their support throughout the project, not only meeting our requirements but also providing exceptional client service.”
R. El-Azzi
“PA was excellent in helping us get the new printer drivers going, get 8 new apps installed, 7 printers delivered and installed in over 5 sites, and apps installed over 90 times without failures! Thanks for the support guys. I was very chuffed by the outcome, and it was rewarding to get the practice packaging the apps.”
J. Cooper
Let’s talk about modernising your IT Support
Book a free 30-minute consultation to explore how our Managed Services can improve your IT operations, reduce risks, and help your team get more done.
Complete the form below, or contact us on 1800 126 499 to speak to one of our experts today.
Explore our Wide Range of Consulting Services
Professional Advantage is your one-stop shop for IT solutions and services. Take a look at how else we can help your business achieve more from technology:
Cloud & Infrastructure
Ensure your cloud, on-premises, or hybrid IT architecture works with ongoing support.
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Modern Work
Simplify communication, strengthen team collaboration, and ensure data governance and compliance.
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Business Process Management
Automate manual business processes, build custom apps, and gain insights from your data.
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Generative AI Consulting
Unlock the transformative power of Artificial Intelligence for your business.
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Business Intelligence
Streamline decision-making with business intelligence and self-service analytics.
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Microsoft Dynamics 365
Manage finance, sales, supply chain, and business operations with comprehensive business apps.
Learn moreTop Managed Services FAQs
Below are some frequently asked questions about Managed Services, but the full list is available here.
What is a Modern Managed IT Services?
A modern Managed IT Service Provider (MSP) like Professional Advantage is a technology partner that goes beyond traditional break-fix support to deliver proactive, strategic, and cloud-first IT services that align with your business goals.
Instead of waiting for something to go wrong, a modern MSP uses real-time monitoring, automation, and analytics to prevent issues, optimise systems, and secure your environment. It often focuses on Microsoft 365, Azure, cybersecurity, remote work, and compliance.
Why choose Professional Advantage for managed services?
Unlike most traditional MSPs, Professional Advantage offers a modern take on support services. We go beyond the break/fix, reactive support model and provide proactive, end-to-end support and adoption services.
Being skilled across Microsoft’s three clouds (Microsoft 365, Dynamics 365, and Azure), we are uniquely positioned to help organisations truly maximise their Microsoft software investments while getting the support services they deserve. Our clients work with a single vendor with all the experts under one roof:
- Managed IT, security, and end user device support.
- Microsoft 365 and Azure monitoring, security, and management.
Digital transformations involving content management, collaboration, business process management, business intelligence, and financial management.
What’s included in Professional Advantage’s modern managed services?
Professional Advantage’s modern managed services include:
- Proactive and preventive IT support.
- Level 1 or 2 remote or onsite IT support services.
- Convenient online portal for logging support requests.
- Access to a team of cybersecurity, cloud, and connectivity experts.
- End-to-end support and adoption services for Microsoft 365 and Azure.
Strategic advisory through regular reviews and planning.
What are the benefits of managed security services?
A Managed Security Services Provider (MSSP) offers a wide range of benefits that help organisations improve their cybersecurity posture without the complexity and cost of managing it all in-house:
- Faster threat detection and response. With automated tools and dedicated analysts, MSSPs can identify and contain threats faster than internal teams with limited resources.
- Access to security expertise. You gain access to a team of skilled cybersecurity professionals with deep knowledge of threat intelligence, compliance, and the latest attack trends without the cost of hiring them in-house.
- Reduce IT workload. Your internal IT team can focus on strategic initiatives by offloading daily security management tasks (patching, alert triage, compliance checks).
- Advanced tools and technologies. They use enterprise-grade security platforms like SIEM, endpoint protection, vulnerability scanning, and more, often beyond what most businesses can deploy themselves.
- Cost savings. MSSPs reduce the need for costly infrastructure, tools, and full-time staff by offering scalable, subscription-based services tailored to your budget.
Want to know more?
Managed Services Blogs
Read our latest blogs to learn more about our Modern Managed Services.
Read blogsIT and Security Blogs
Read our team’s latest insights, best practices, and tips about IT and security.
Read blogsClient Support
Log a support request with our Managed Services team or find our support service level guide.
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