In Touch with Sun

Professional Advantage presents Managed Services for

Infor SunSystems

At Professional Advantage, we like to keep the IT environments and mission-critical applications of our clients in optimal performance. Your journey with us doesn't end with an enterprise application implementation; it continues with ongoing support maintenance. Whilst we are mostly known for our managed IT services for disaster recovery, network, server, desktop, and security, we also provide proactive support for enterprise applications such as Infor SunSystems!

You can count on our Infor SunSystems Managed Services to provide you with:

  • Reliable application support during business hours. We provide your Infor SunSystems users and your IT team with an extra hand in fixing or troubleshooting application-related issues from 8:00 to 5:00 PM, 5 days a week. 
  • Access to experienced national helpdesk personnel. Your Infor SunSystems will be manned by top-rated, certified support engineers with core experience in supporting enterprise business applications. 
  • Proactive and automated incident management. Offload your IT team with application support for your users, especially if they don't have the in-depth skills to maintain it. We have leading-edge monitoring and management software to keep your systems running optimally. 
  • Fixed cost IT support fees. Support charges are fixed on a monthly basis and have no hidden costs. 
  • Monthly management-level reports. We provide easy to understand executive reports, providing you with insight into the number and nature of cases resolved. 
  • Strategic consulting with an Infor SunSystems consultant. You can schedule an onsite visit quarterly with a senior Infor SunSystems consultant to provide you with strategic consulting, planning, and guidance on how you can further leverage the power of the application. 

What do you get from our Infor SunSystems Managed Services?

  • Proactive management of Infor SunSystems environment. 
  • SQL Performance Tuning specific to Infor SunSystems. 
  • Cumulative updates for SQL and Infor SunSystems.  
  • Proactive issue monitoring and resolution. 
  • Remote helpdesk support for your Infor SunSystems environment. 
  • Self-service client support logging.
  • Consulting allowance. 
  • Account management, as required.

For more information about your customised Infor SunSystems Managed Services package, or if you have any questions, contact your Inside Account Manager.