How Professional Advantage can Support You
Everything you need to know about MyPA
MyPA is a portal available to you as a Professional Advantage client to aid you in your customer service needs. The purpose of the portal is to offer transparent access for clients to our case management system, as well as making the process of logging an issue easier and more efficient.
With MyPA you can:
- Log a call at any time, from anywhere. With online access and individual logins (as opposed to one single company log in), whenever you have an issue you can log the problem and begin the process to resolve it.
- Have direct engagement with the support team. MyPA allows connectivity with the support team, so you can interact directly with the team that are there to help you.
- Track current activity. You can view the activity that has already happened, both within your company and Professional Advantage, allowing you to check the status of the case and confirm it is being addressed. This also allows you to view cases that have been logged by other employees so you can see if others are having a similar issue to yourself.
- Review previously resolved cases. We place the resolution on the case in the portal for future reference, so if a problem recurs, you can refer to the initial resolution.
- Reopen cases. If an issue continues to occur and previous fixes have not worked, you can reopen the case to be dealt with again.
MyPA is designed to assist you in your customer service requirements, and make the process more interactive, resolution focused, and simple.
If you don’t already have access, contact the support team or your Inside Account Manager to activate. Once activated, the process of setting up will only take a few minutes; below we have outlined what the setting up process entails.
You can access MyPA through the site https://my.pa.com.au/.
The first time you log in you will be asked to choose a new password.
Once you expand the support area, you will see the following:
From here you can start to use MyPA and all the features outlined above, including:
- Viewing your organisations active cases.
- Adding activities and attachments to existing cases.
- Viewing your organisations resolved cases.
- Logging new cases with our support team.
Once you expand the User Administration area, you will see the following:
From here you will be able to update your own profile information and change your password.
Help us to help you.
When it comes to logging a support call, in addition to using MyPA, you can also send an email or call Professional Advantage.
MyPA: https://my.pa.com.au/
Email: [email protected]
Telephone: 1300 658 608
Whatever method you choose to use to contact us, we have some tips on how to get the most out of your support call and come to the quickest possible resolution.
What is the first thing to do?
Now that you have access to MyPA, check within the portal to see if it is an issue that has already been raised by someone else in your team.
If the question has not already been logged, go through the following questions; having an answer or at least an understanding of these questions will speed up the resolution time.
- Can you replicate on another workstation?
- Can you replicate logged in as a different user?
- Can you replicate logged in as the System Administrator user?
- Can you replicate it on a server?
- Can you replicate it on the test company?
- Is the issue across all company databases? (if applicable)
- When were you last able to perform the task successfully?
- Can you think of any changes within your environment since it last worked?
- Do you have a screenshot of the error message, or even a screen recording of the problem?
Ultimately, the more information you can provide, the quicker the support team can come to a resolution.
For more information, contact your Inside Account Manager.