What is PerformancePlus?
PerformancePlus
From many years of experience we know the biggest risk for our customers to new IT projects, and on-going investment, is poor user adoption and on-going use. How do we get people to use the new system correctly and cost effectively support them during the period of change and beyond? PerformancePlus addresses this challenge.
PerformancePlus creates and publishes learning and support content so end users can answer their own questions in their moment of need.
Key benefits:
- Support users to interact with applications and processes in the right way.
- Allows people to quickly and easily adopt your business process and reduce reliance on your application helpdesk.
- Maximises the value of your technology and helps teams manage complex processes.
Statistics:
- Users experience 5-20 times return on investment, depending on breadth of use.
- Reduce help desk calls by up to 50%. Reduce training time by up to 65%.
- Reduce documentation time by up to 90%.
With PerformancePlus you can:
- Document applications and processes with speed and ease.
- Access real-time performance support from any application.
- Create and share processes across locations and teams.
- Streamline end of year processes, records management and record capture.
See what PerformancePlus can do
We have used PerformancePlus to capture the Year End Process - check out this preview video capturing a 'how to' demonstration.
Click below for the training document produced by PerformancePlus as a result of the 'Year End Process' capture above.
For more information, read our related blog posts:
How to avoid change management pitfalls and sustain the value of IT investments