Professional Advantage’s Azure clients are automatically enrolled into our Managed Services, where we deliver support in these ways:

1. 9x5 phone and email assistance. Our support team are available to respond to your support requests Monday to Friday 9:00 AM to 5:00 PM by reaching us via phone or email.
2. Self-service customer support logging. Support tickets can be logged at your convenience in our client support portal.
3. Remote helpdesk support. Receive remote technical and troubleshooting support from one of our helpdesk engineers.
4. Quarterly strategic consulting allowance. Get technical guidance and best practices to help you optimise, secure, and keep up to date on the latest development on Microsoft Azure by scheduling your quarterly strategic consulting with one of our Azure consultants.
5. Proactive issue monitoring and resolution. Our clients take advantage of the leading-edge monitoring and management tools we use to ensure that your systems continue to run optimally.
6. Access to experienced national helpdesk personnel. We have a dedicated team of top-rated, certified support engineers whom you can reach out to for support and management of not only your Azure, but your entire enterprise’s desktop and server infrastructure.

You may also refer to our Support Service Level Guide for more detailed information on how we provide our support services.