Your complete field service solution

Built on Microsoft Dynamics GP, Signature by KEY2ACT (formerly known as WennSoft) is an industry-tailored financial management solution backed by world-class CRM technology. If you work in field services, project management or equipment/fleet management, Signature can transform your organisation for the better.

Field Service Solution

KEY2ACT benefits

Sales and Service
Field mobility
time and expense
Document management
Financial Management

Sales & service

Give your sales and service teams the information they need to get the job done.

  • Never miss a revenue opportunity. Streamlined warranty and renewal communications keep customers up-to-date and help ensure repeat business.
  • Respond to customer queries quickly with customer information, service call and billing information at your fingertips.
  • Improve customer experience with self-service account access. This also frees up your service teams to respond to more complex customer requests.
Sales & Service


Service, maintenance & repair

The right people, in the right place, at the right time.

  • Access to details such as site equipment, service history and payment status gives front-line employees the information they need to promptly respond to customer queries.
  • Integrating key variables (i.e. a technician’s experience, location and availability) when scheduling ensures the most appropriate resources are assigned to each project.
  • Ensure that maintenance contracts remain profitable with detailed tasking and tracking functionality.

Field mobility

Remote workers should never feel out of the loop. Field technicians should have back-office access, no matter where they work or what device they use. 

  • No internet connection? Capture data using store-and-forward functionality, and update once you're back online.
  • Get paid faster by enabling technicians to invoice and receive payments in the field.
  • Make tracking tasks and parts simple with accurate job monitoring. Technicians can log details of each task, including time taken and parts used. 
Field mobility

Considering a KEY2ACT solution?

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Equipment & asset management

It’s difficult to maintain equipment if you don’t know where it is, what it looks like or when it was last serviced.

  • Know exactly where your equipment is located - and what work it needs.
  • Keep tabs on acquisition and maintenance costs, as well as rental income and expense details.
  • Ensure fleet equipment gets serviced on schedule by creating scheduled maintenance records.
Asset management

Job and project management

Jobs & project management

Everyone wants projects delivered on time and under budget. Signature can make it happen.

  • Reduce manual data entry by importing codes and project data from other systems.
  • Respond to new requirements or potential delays faster with simplified change order processes.
  • Customisable workflows remind project teams of deadlines and dependencies to keep projects on track.

Time & expense

Know exactly how much you’re spending on labour and other project expenses.

  • Make it easy to track labour costs by sharing information across departments.
  • Allow supervisors and project managers to easily monitor and analyse ongoing labour costs.
Time and expense

Document management

Document management

Upload, access and annotate documents straight from Signature.

  • Capture and store documents generated in various formats (i.e. warranty information or maintenance manuals).
  • Import documents from and export to other systems.

Financial management

Make more money, get paid faster and enhance your financial reporting capabilities.

  • Decrease time to invoice and improve cash flow with project- and job-level billing.
  • Improve cost containment and control compliance thanks to increased asset and cash flow visibility.
  • Achieve more accurate revenue recognition by using actual and/or forecasted costs to determine POC (percentage of completion).
Financial management

Supply chain and manufacturing

Supply chain, manufacturing & distribution

Complete parts management made easy.

  • Gain complete visibility over your inventory, fromcounter sales to truck stock.
  • Integration across inventory, sales order processing,manufacturing and distribution connects your entirebusiness.

Business insights

Make decisions based on facts and data, not assumptions.

  • Access data, metrics, reports and dashboards from one central location.
  • Leverage consistent data to query, build and save reports.
  • Receive prompt notification of overages or exceptions so you can resolve issues fast.
Business insights