KEY2ACT

Sales and service

• Streamlined warranty and renewal communications keep customers up-to-date and help ensure repeat business.
• Respond to customer queries with customer information, service calls, and billing information at your fingertips.
• Improve customer experience with self-service account access, freeing up service teams to respond to more complex customer requests.

Service, maintenance, and repair

• Access to details such as equipment, service history, and payment status gives front-line employees the information they need to promptly respond to customer queries.
• Integrating key variables (i.e. a technician’s experience, location, and availability) when scheduling ensures the most appropriate resources are assigned to each project.
• Ensure that maintenance contracts remain profitable with detailed tasking and tracking functionality.

Field mobility

• Capture data using store-and-forward functionality when internet access is not available, and back up when back online.
• Get paid faster by enabling technicians to invoice and receive payments in the field.
• Make tracking tasks and parts simple with accurate job monitoring, and allow technicians to log details of each task, including the time taken and parts used.

Equipment and asset management

• Know where equipment is located, and what work it needs.
• Keep tabs on acquisition and maintenance costs, rental income, and expense details.
• Ensure fleet equipment gets serviced on schedule by creating scheduled maintenance records.

Jobs and project management

• Reduce manual data entry by importing codes and project data from other systems.
• Respond to new requirement or potential delays faster with simplified change order processes.
• Customisable workflows remind project teams of deadlines and dependencies to keep projects on track.

Time and expense

• Make it easy to track labour costs by sharing information across departments.
• Allow supervisors and project managers to easily monitor and analyse ongoing labour costs.

Document management

• Upload, access, and annotate documents straight from Signature.
• Capture and store documents generated in various formats, i.e. warranty information or maintenance manuals.
• Import documents from and export to other systems.
  

Financial management

• Decrease time to invoice and improve cash flow with project and job level billing.
• Improve cost containment and control compliance thanks to increased asset and cash flow visibility.
• Achieve more accurate revenue recognition by using actual and/or forecasted costs to determine POC (percentage of completion).

Supply chain, manufacturing, and distribution

• Gain complete visibility over your inventory, from counter sales to truck stock.
• Integration across inventory, sales order processing, manufacturing, and distribution connects your entire business.

Business insights

• Access data, metrics, reports, and dashboards from one central location.
• Leverage consistent data to query, build, and save reports.
• Receive prompt notification of overages or exceptions, so issues can be resolved fast.