KEY2ACT allows users to connect with the number in reports and what is happening in the field, complimenting areas such as field services, project management, and equipment/fleet management. It encourages smarter decision making both onsite and in the office. 

KEY2ACT Features

Sales and service
  • Streamlined warranty and renewal communications keep customers up-to-date and help ensure repeat business.
  • Respond to customer queries with customer information, service calls, and billing information at your fingertips.
  • Improve customer experience with self-service account access, freeing up service teams to respond to more complex customer requests.

Field mobility
  • Capture data using store-and-forward functionality when internet access is not available, and back up when back online.
  • Get paid faster by enabling technicians to invoice and receive payments in the field.
  • Make tracking tasks and parts simple with accurate job monitoring, and allow technicians to log details of each task, including the time taken and parts used.

Jobs and project management
  • Reduce manual data entry by importing codes and project data from other systems.
  • Respond to new requirement or potential delays faster with simplified change order processes.
  • Customisable workflows remind project teams of deadlines and dependencies to keep projects on track.

Document management
  • Upload, access, and annotate documents straight from Signature.
  • Capture and store documents generated in various formats, i.e. warranty information or maintenance manuals.
  • Import documents from and export to other systems.

Supply chain, manufacturing, and distribution
  • Gain complete visibility over your inventory, from counter sales to truck stock.
  • Integration across inventory, sales order processing, manufacturing, and distribution connects your entire business.

Service, maintenance, and repair
  • Access to details such as equipment, service history, and payment status gives front-line employees the information they need to promptly respond to customer queries.
  • Integrating key variables (i.e. a technician’s experience, location, and availability) when scheduling ensures the most appropriate resources are assigned to each project.
  • Ensure that maintenance contracts remain profitable with detailed tasking and tracking functionality.

Equipment and asset management
  • Know where equipment is located, and what work it needs.
  • Keep tabs on acquisition and maintenance costs, rental income, and expense details.
  • Ensure fleet equipment gets serviced on schedule by creating scheduled maintenance records.

Time and expense
  • Make it easy to track labour costs by sharing information across departments.
  • Allow supervisors and project managers to easily monitor and analyse ongoing labour costs.

Financial management
  • Decrease time to invoice and improve cash flow with project and job level billing.
  • Improve cost containment and control compliance thanks to increased asset and cash flow visibility.
  • Achieve more accurate revenue recognition by using actual and/or forecasted costs to determine POC (percentage of completion).


Business insights
  • Access data, metrics, reports, and dashboards from one central location.
  • Leverage consistent data to query, build, and save reports.
  • Receive prompt notification of overages or exceptions, so issues can be resolved fast.

Considering KEY2ACT?

Complete the form below, or contact us on 1800 126 499 to speak to one of our experts today.

Support Features

All of our Microsoft Dynamics GP and KEY2ACT clients can expect a high level of support services with our SupportPlus program.

No other partner in Australia has delivered as many implementations of Microsoft Dynamics GP as Professional Advantage, and we boast a strong team of consultants, trainers, developers, technical specialists, and support staff.

Our team are able to connect to your system, see what you are seeing and doing, diagnose, resolve, and instruct you on the problem. This is secure and works with existing firewall technology, password protection, and encryption to keep your sensitive data safe.