CASE STUDY
For Disavè, business complexity comes with the territory
The Australian coffee equipment wholesaler imports commercial coffee machines from Europe, tests them locally, and supplies them to coffee roasters across Australia and New Zealand. Alongside its machine business, Disavè also supports a wide range of espresso machine brands through its spare parts arm, Espressobits.
Disavè runs all of this with a team of just 12 people. Between imported machines, thousands of spare parts, customised builds, customer-specific requirements, online orders, wholesale supply, and after-sales support, that small team manages 4,000 to 5,000 inventory lines, with every one requiring stock control, serial number tracking, order processing, reporting, and customer service to work together. It is a lean operation with the complexity of a larger one, and no room for systems that create work instead of removing it.
When Disavè moved to Microsoft Dynamics 365 Business Central, the goal was clear: move beyond an ageing on-premise system and create a more capable cloud-based platform for the future.
The platform was the right choice. But after the initial implementation with another partner, Disavè found itself dealing with the kind of post-go-live challenges many organisations know too well: manual workarounds, uncertainty around reporting, stock management concerns, and processes that were harder than they needed to be.
Professional Advantage was engaged to help stabilise the environment, improve key processes, and help Disavè get more value from Business Central.
“We knew Business Central could handle what we were going to throw at it,”
Annette Gillott, The Daily Grind Supervisor at Disavè.
“We just needed the right people to help us accomplish it.”
At a glance
Disavè imports, customises, and wholesales commercial coffee machines across Australia and New Zealand.
A team of 12 manages 4,000 to 5,000 inventory lines across machines, spare parts, and customised products.
After its initial Business Central implementation, manual workarounds, stock concerns, and reporting uncertainty remained.
Professional Advantage stabilised the environment through targeted fixes, standard functionality, and practical support.
Disavè now has greater confidence in its data, less manual effort, and lower freight and labour costs.
A complex business built around precision
Disavè’s operating model is not a simple buy-and-sell environment.
The company imports container loads of commercial coffee machines, completes local testing, and supplies customers across Australia and New Zealand. For one of its machine lines, the process is even more specialised. Disavè takes chassis from Spain, combines them with locally produced fibreglass, painted components, stainless steel work, and customer-specific labelling, then builds the final product locally before dispatch.
“We knew Business Central could handle what we were going to throw at it,”
That level of customisation is a strength for the business. But it also creates operational complexity. Disavè needs to track raw materials, work in progress, finished items, customer-specific upgrades, and spare parts across thousands of inventory lines.
The configuration options alone are substantial.
“There’s so many options that you can have,” said Annette. “We’ve got pages and pages of upgrades and changes that can be made.”
Disavè had used Microsoft Dynamics platforms for many years. With Navision approaching end of life and the business preparing to launch the Espressobits WooCommerce store, it moved to Business Central to establish a modern platform that could support its next stage.