Dynamics 365 Business Central
An all-in-one ERP for growing organisations, bringing finance, sales, purchasing, inventory, supply chain, projects, service, and manufacturing together.
Which Dynamics 365 do you need?
Start with what you need your technology to do.
Business Central
Dynamics 365 Business Central brings finance, sales, purchasing, inventory, projects, service, and operations together in one ERP. It’s designed for organisations that want broad business management capability without the complexity of an enterprise-scale system.
Dynamics 365 Finance & Operations
Dynamics 365 Finance & Operations gives larger and more complex organisations deeper capabilities across financial management, multi-entity operations, manufacturing, warehousing, and supply chain. It’s built for businesses where scale and operational complexity demand more.
Dynamics 365 Sales
Dynamics 365 Sales gives your team one place to manage prospects, relationships, opportunities, and pipeline. Add automation and AI-assisted tools to reduce administration and help sellers spend more time selling.
Dynamics 365 Customer Service
Dynamics 365 Customer Service brings client history, cases, conversations, and knowledge together, giving service teams the context they need to respond faster and deliver a more consistent experience.
Dynamics 365 Field Service
Dynamics 365 Field Service connects work orders, scheduling, dispatch, technicians, assets, and client information, helping you coordinate work from the office through to the field.
Dynamics 365 Commerce
Dynamics 365 Commerce connects stores, e-commerce, point of sale, inventory, and fulfilment, helping retailers deliver a more joined-up experience across physical and digital channels.
Every application, in plain language
Some Dynamics 365 applications run the business. Others help you win, serve, and retain clients. You can use them individually or bring them together as your needs grow. Here’s what each one is actually for.
Run the business (ERP)
Microsoft offers two ERP paths. The right one depends on the size, complexity, structure, and operational needs of your organisation, not which product has the longer feature list.
Dynamics 365 Finance and Operations
Enterprise ERP for complex organisations, combining financial management with advanced supply chain, manufacturing, warehousing, and operational capabilities.
Win and keep clients (CRM)
Bring sales and service teams closer to the people they work with, with shared information across the client lifecycle.
Dynamics 365 Sales
Manage prospects, relationships, opportunities, and pipeline with connected client information and AI-assisted selling tools.
Dynamics 365 Customer Service
Bring cases, conversations, knowledge, and client history together so service teams have the context to respond effectively.
Dynamics 365 Field Service
Coordinate work orders, scheduling, technicians, assets, and service delivery from the office to the field.
Sell across channels
Connect retail operations across stores, online, point of sale, inventory, and fulfilment.
Dynamics 365 Commerce
Connect physical stores, e-commerce, point of sale, inventory, and fulfilment across retail channels.
Connected by a common Microsoft platform
Dynamics 365 is designed to work as an ecosystem, not a collection of isolated applications. Dataverse provides a common data foundation across the customer engagement applications, with Microsoft integration connecting them to finance and operations. Power Platform and Copilot can then extend that foundation with apps, automation, analytics, and AI.
Shared business data
Keep client and operational information connected across applications, reducing duplication and disconnected records.
Consistent security
Use Microsoft’s identity, permissions, and governance capabilities to help manage access across the ecosystem.
Built for Power Platform
Extend Dynamics 365 with low-code apps, workflows, automation, and agents using Microsoft Power Platform.
Connect ERP and CRM
Bring financial, operational, sales, and service information closer together with Microsoft’s native integration capabilities.
What works alongside Dynamics 365
Dynamics 365 is only part of the Microsoft business technology ecosystem. These are some of the solutions we most often use alongside it to extend reporting, planning, automation, membership management, marketing, and workforce management.
Microsoft Power BI
Turn Dynamics 365 and other business data into interactive reporting, dashboards, and insights.
Microsoft Power Platform
Build apps, automate processes, connect systems, and extend Dynamics 365 with low-code tools and AI.
Solver
Budgeting, forecasting, reporting, and consolidation designed around finance and ERP data.
Upbeat
Membership management built on Dynamics 365 for organisations with complex member relationships.
Click
Multi-channel marketing automation designed to work with Dynamics 365.
1Staff
Staffing and recruitment management built on the Dynamics platform.
Still working out the right fit?
Choosing the technology is only part of the decision. Whether you’re planning a new implementation, replacing an existing system, or reconsidering your current Dynamics 365 environment, we can help you work through the options.
Why Professional Advantage?
The right Dynamics 365 solution depends on your organisation, not on which product a partner happens to sell. Because we work across Business Central, Dynamics 365 Finance and Supply Chain Management, and Microsoft’s customer engagement applications, we can start with the problem you’re trying to solve and recommend the right fit.
For more than 37 years, we’ve helped Australian organisations select, implement, integrate, support, and improve their business systems. That means our involvement doesn’t have to end at go-live.
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AI Business Solutions
Dynamics 365, Power Platform, and Microsoft 365, including the Copilot and agent work built on top of them. Earned on delivered projects, certified people, and customer outcomes.
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Security
Identity, threat protection, data security, and compliance across the Microsoft cloud, assessed on real security work delivered for Australian organisations.
Frequently asked questions
Both. Dynamics 365 is a family of applications. Business Central, Dynamics 365 Finance, and Dynamics 365 Supply Chain Management cover ERP requirements, while applications such as Sales, Customer Service, and Field Service support CRM and customer engagement. They can be implemented individually or combined.
Start with the business problem rather than the product name. If you need to run finance and operations, the first decision is usually which ERP fits your organisation. If the priority is sales, service, field operations, or retail, there are applications designed specifically for those functions. Many organisations ultimately use a combination.
Both provide ERP capabilities, but they suit different levels of organisational and operational complexity. Business Central is typically suited to growing organisations looking for an integrated ERP, while Dynamics 365 Finance and Supply Chain Management provide deeper capabilities for complex, multi-entity, multi-country, manufacturing, warehousing, and supply chain environments.
They are separate applications within the broader Microsoft ecosystem. They can be implemented independently, while shared Microsoft technologies and integration capabilities allow data and processes to connect across them.
Dataverse is Microsoft’s cloud data platform for storing and managing business information used by Dynamics 365 customer engagement applications and Power Platform. It provides a consistent foundation for data, security, automation, and application development.
Copilot capabilities vary between Dynamics 365 applications and licensing, so what is available depends on the products you use. Microsoft provides enterprise security, privacy, identity, and governance controls around its business applications, but organisations should still assess configuration, permissions, and governance before introducing AI broadly.
We help with the decisions and work around the software, including solution selection, implementation, integration, data, change and adoption, optimisation, support, and ongoing improvement.
Not sure where to start? That’s normal.
Tell us a little about your organisation and what you’re trying to achieve. We’ll help you make sense of the options and suggest practical next steps.
Prefer to call or email?
- Call 1800 126 499
- Email [email protected]
Interested in other solutions?
As a multi-skilled Microsoft Partner with expertise across Microsoft’s 3 clouds (Microsoft 365, Dynamics 365, and Azure), Professional Advantage can help you: