Improve your customer and employee satisfaction levels, and impact your productivity and bottom line.
Embedded performance support is a method of guidance and job assistance for software users. It is seamlessly connected to a business application that guides you when you need help. This guidance can consist of digital processes, procedure documentation, job aids, quick references, and videos. Basically, anything you can use as a self service to find out what to do next in a specific task or instruction.
Embedded performance support delivers effective user adoption by helping you use software as optimally as intended. You no longer struggle to get the precise help you need when you need it. Embedded performance support overcomes problems with traditional approaches, such as instructor led training and e-learning, which typically deliver too much guidance too early. As a result, most of the training is forgotten by the time you need it.
We can help you reduce your application helpdesk demand by 25% or more with our PerformancePlus.
PerformancePlus unlocks extra value from your processes and applications with end-to-end embedded application support.
Embedded performance support answers a user's "how to" and "what next" questions in the moment of need, regardless of the application they are using. It radically reduces calls to your application helpdesk, disruption of colleagues and managers, and the errors, omissions, and reworks caused by poor staff skill and knowledge.
We bring more than 30 years of industry and technical expertise to our IT projects backed by our growing team of certified and experienced developers, architects, project managers, and change managers. Our growing list of verifiable projects and client references speak of our track record and the quality of our engagement and project delivery.
"Increasing performance and productivity, and doing it efficiently, may be the most important challenge 21st century organisations face. Business and technological forces are compelling major changes in how learning and performance are perceived and practiced, as well as how work itself gets done. As jobs become more complex, workers not only need better and faster access to knowledge as they do their work, they require direct performance support."
Marc J Rosenberg PHD, The eLearning Guild