Microsoft Dynamics 365

for Retail

Reinvent the customer shopping experience

Customer demands are continuously changing, and technology is always influencing buying behaviours. This means that retailers need to stay informed of the latest trends and be able to transform their business management, and ultimately their business, to adapt to this ever-changing landscape.

Optimise business operations with Microsoft Dynamics 365 for Retail

Dynamics 365 for Retail empowers retailers to simplify their sales operations, personalise the customer shopping experience through unified commerce, improve brand loyalty, and provide intelligent business insights.


Key Benefits

Engage customers with personalised multi-channel shopping experiences

Engage customers with personalised multi-channel shopping experiences

Build personalised omnichannel platforms to bridge the gap between physical stores and digital channels. Consistently enhance brand loyalty, promotions, and product information across channels and track customer engagements easily.

Empowers employees to provide exceptional services.

Empower employees to provide exceptional services

Encourage employees to deliver outstanding customer service by providing the tools that they need to succeed. Information is accessible anywhere, any time, with a 360-degree view of the latest products, promotions, up-to-date product availability, and location.

Enhance the customer experience with self-service options

Enhance the customer experience with self-service options

Empower retailers to innovate and deliver exceptional shopping experiences for customers. Create a collaborative omnichannel platform where shoppers can always have access to everything, and compare products before they buy.

Better together

Transform how you do business, acquire new opportunities, and bring together people, data, and processes with business applications that help you manage your business and engage customers.

Finance and Operations

Finance and Operations

Provide companies with the right tool and platform to manage their finances, inventory, manufacturing, and more, all in the cloud.

Field Service

Field Service

Empower companies to provide excellent service, improve customer satisfaction, and enhance productivity at the same time.

Customer Insights

Customer Insights

Connect and unify data that enables organisations to better understand and engage with customers through intelligent insights.

Talent

Talent

Strategically attract, engage, and empower employees with the right tools to perform their roles, providing high impact to the growth of their career within the company.

Sales

Sales

Turn relationship into revenue by bringing digital intelligence into each opportunity.


Considering Dynamics 365 for Retail?

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Help! I'm a retailer who is getting left behind!

Answers for WHY retailers should invest in Business Intelligence (BI) solutions

Answers for WHY retailers should invest in Business Intelligence (BI) solutions

Why choose Professional Advantage?

Professional Advantage is a highly experienced provider and implementer of leading Microsoft technologies and services. Our team is experienced in the best methodology to ensure successful implementation, working to guide the customer to achieve the desired result in the most efficient way.