Field Service empowers organisations to deliver better value to customers, improve satisfaction, and maximise the quality of service and productivity of resources.
Maintain the accuracy of service contracts with the customer including contract information, billing, time and period, warranties, and installed products across locations. When contract data is accurate and available, SLAs are met, customers are satisfied, and all service revenue is accounted for. Enhanced visibility into accurate contract information enables field service teams to find new sales opportunities to gain additional revenue.
Manage your inventory across locations, set re-order points, and track inventory, down to the truck level, helping drive efficiency and productivity.
Schedule & Dispatch
Manage individuals, teams, and assets, with a flexible drag-and-drop graphical schedule. This allows dispatchers to assign resources and set-up schedules for multiple work orders using a map or list view, while resource scheduling optimisation fully automates scheduling.
Empower technicians and field resources with a 360-degree view of the customer, and real-time access to information and processes across all mobile applications, with both online and offline modes.
Field service ensures easier communication and collaboration between customer service, dispatch, field agents, and customers via integration with Office 365 tools.
Connected Field Service
Filed Service management tools connect with the Internet of Things (IoT) to help detect, troubleshoot, and resolve issues remotely so a technician is dispatched only when necessary.
Some examples of the types of organisations that use the application to manage their field service:
The Field Service application provides tools for these key roles on your service team:
Professional Advantage, with 30 years of client success, is equipped to support your transfer to Dynamics 365 with our implementation processes. We take pride in our Dynamics 365 consulting teams’ outstanding professional services and expertise in unifying CRM and ERP capabilities to help you run your business end to end.