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New Microsoft Dynamics CRM release adds social capabilities to enable amazing customer experiences

New Microsoft Dynamics CRM release adds social capabilities to enable amazing customer experiences Monday, 21 October 2013

Microsoft Dynamics CRM 2013 now available worldwide; Microsoft announces strategic alliance with InsideView, delivers new industry process templates.

 

With the new release of Microsoft Dynamics CRM now available worldwide, Microsoft Corp. (Nasdaq "MSFT") on Monday announced a strategic alliance with InsideView Inc. that brings new Social Insights to the cloud-based Microsoft Dynamics CRM Online service. Microsoft on Monday 21 October also announced the availability at the end of the month of a new set of industry-focused business process templates as part of the new Microsoft Dynamics CRM release, delivering customers step-by-step process guidelines designed to improve performance in specific industries.

 

The new solution, which is now available online in 42 global markets, will be available for on-premises and partner-hosted deployments on Oct. 31. It is designed to offer customers an enhanced user experience that promotes end-user productivity and demonstrates the better together value of Microsoft technologies. This includes interoperability with Yammer, Lync and Skype - delivering sales, service, marketing and industry professionals a seamless and customizable experience.

 

"CRM today should be an enabler that detects trends, facilitates decisions and suggests actions that lead to successful outcomes and relationships," said Bob Stutz, corporate vice president of Microsoft Dynamics CRM. "This major new release delivers on this promise of customer centricity by bringing together Microsoft technologies in a way that helps businesses and organizations better engage and nurture their customers."

 

For full details, you can read the Microsoft news release here.