iPOS - Support
At Professional Advantage, we understand your success depends on how effectively you can put your finance solution to work, and we know the importance of being there when you need us. Our Infor FMS SunSystems support team is the largest in Australia, offering telephone and interactive support services 24 hours, 7 days a week.
eService
PA's Online Client Support Centre offers you internet access to log support calls, review the status and history of your calls and search our knowledge database.
Click here to register for this eService.
Interactive Support Service
Our Helpdesk now has the ability to directly view what you're seeing and/or doing by logging into your system using a standard internet browser. GoToMeeting works with existing firewall technology, password protection and encryption to protect sensitive data.
Service Postcards
Every week, an email is automatically generated and sent to you detailing the status of current issues logged with the Helpdesk.
24 Hour Service
If you have an urgent problem after normal business hours, you may dial the support hotline number and you will be given options to divert your call to an on-call Support Consultant.
