Services & Support

 

Professional Advantage provides support services for the products we offer

At Professional Advantage we know your success depends on how effectively you can put your technology solution to work and we know the importance of being there when you need us. Our dedicated support team is here to help you.

 

We have a number of ways we can support you:


Our online client support portal allows you to:
- Create new service and support cases.
- Review status and history, and update existing cases
- Search extensive knowledge databases
- And much more
Our customer support centre is permanently staffed with dedicated service professionals who use the latest technology to log and answer your queries, research solutions and provide accurate advice. If you have urgent problems after normal business hours, you may dial this support hotline and you will be given options to divert your call to an on-call support consultant.

Using Citrix 'GoTo' facilities, our team are able to connect to your system, see what you're seeing/doing, diagnose, resolve and instruct you about the problem.

This is a secure method that works with existing firewall technology, password protection and encryption to protect sensitive data. Contact us to arrange a session and we will email you the unique one time connection details.

The quality of training received enormously impacts the benefits an organisation receives from its systems. Professional Advantage's approach to training ensures that you have "an unforgettable experience". Our trainers have the experience and qualifications to ensure that the content, learning exercises and course documentation combined with techniques for accelerated learning will maximise the retention of knowledge obtained during our training.
In over two decades of providing IT solutions to organisations, Professional Advantage has invested in staff skills and methodologies to ensure that every project we undertake is as risk free as possible and delivers maximum benefit.

Customer Portals