At Professional Advantage we know your success depends on how
effectively you can put your technology solution to work and we
know the importance of being there when you need us. Our dedicated
support team is here to help you.
We have a number of ways we can support you:
Our online client support
portal allows you to:
- Create new service and support cases.
- Review status and history, and update existing cases
- Search extensive knowledge databases
- And much more
Our customer support centre is permanently staffed with
dedicated service professionals who use the latest technology to
log and answer your queries, research solutions and provide
accurate advice. If you have urgent problems after normal business
hours, you may dial this support hotline and you will be given
options to divert your call to an on-call support consultant.
Using Citrix 'GoTo' facilities, our team are able to connect to
your system, see what you're seeing/doing, diagnose, resolve and
instruct you about the problem.
This is a secure method that works with existing firewall
technology, password protection and encryption to protect sensitive
data. Contact us to arrange a session and we will email you the
unique one time connection details.
The quality of
enormously impacts the benefits an organisation receives from its
systems. Professional Advantage's approach to training ensures that
you have "an unforgettable experience". Our trainers have the
experience and qualifications to ensure that the content, learning
exercises and course documentation combined with techniques for
accelerated learning will maximise the retention of knowledge
obtained during our training
In over two decades of providing IT solutions to
organisations, Professional Advantage has invested in staff skills
and methodologies to ensure that every project we undertake is as
risk free as possible and delivers maximum benefit.