Microsoft Dynamics CRM

Boost the effectiveness of your sales and marketing with Microsoft Dynamics CRM

Professional Advantage provides you with Microsoft Dynamics CRM, a Customer Relationship Management (CRM) suite with capabilities in Marketing, Sales and Customer Service. With Microsoft Dynamics CRM we are equipping businesses with the tools to attract prospects, amplify your sales and continue to deliver your customers with timely, relevant service.

No matter what your CRM requirements we have provided many organisations with Microsoft Dynamics CRM in the cloud or as an out of the box solution.

Professional Advantage not only delivers Microsoft Dynamics CRM to other companies, but we use it in-house as an all-encompassing customer management system with 100+ internal users.

We can help you to get a 360 degree view with Microsoft Dynamics CRM with the following capabilities:

Marketing

Provide marketing professionals with data cleansing and segmentation tools, campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Microsoft Dynamics CRM provides a comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.

Sales

Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates, and improved customer retention. Microsoft Dynamics CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling.

Customer Service

Deliver customer information, case management, service history, and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customisable to match your support process, and places no limits on the number of users

Whitepapers

CRM & Social Networking: Engaging the social customer
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Brochures

Microsoft Dynamics CRM - Overview
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Microsoft Dynamics CRM - Marketing
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Microsoft Dynamics CRM - Sales
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Microsoft Dynamics CRM - Customer Sevice
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Why Microsoft Dynamics CRM?
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Customer Stories

Professional Advantage
Measuring & valuing client relationships is core at Professional Advantage. Our ultimate goal is to enhance our customer’s overall experience.
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ACER
Microsoft Dynamics CRM, Dynamics GP and SharePoint have allowed ACER to manage customer subscriptions, and share customer data across various departments to obtain operational efficiencies
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Health World Limited
With the help of Professional Advantage and adopting Microsoft Dynamics CRM, Health World has seen a 33% improvement in productivity and have become 50% more responsive to customer needs
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Active Tree Services
Active Tree Services found the combination of Microsoft Dynamics CRM and Dynamics GP to work so well with SQL Server and SharePoint that it all just seemed to fall into place
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Kidney Health Australia - Part 1
The proposal provided by Professional Advantage met all of Kidney Health’s requirements including the ability to customise, integrate and interface CRM to the Call Centre and finance software
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ClubLINKS
Within a year ClubLINKS had integrated its new applications to create a single, enterprise wide solution that provides comprehensive information on every aspect of its business
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Kingfisher International
Kingfisher had been using a CRM software for over 10 years and now needed a system with more sophisticated capabilities, able to manage key relationships and could link with their accounting system
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A-Gas
A-Gas Australia needed a customer relationship management solution to help it provide better service to its customers and to provide richer information to its sales force
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All Recorded Demos

Microsoft Dynamics CRM Marketing Automation
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Microsoft Dynamics CRM Sales Process Management
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Microsoft Dynamics CRM Mobility for Blackberry
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Setting Goals in Microsoft Dynamics CRM
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Expert support for your Dynamics CRM System

At Professional Advantage we have implemented Microsoft Dynamics CRM for organisations ranging from 5 to over 100 users and continued to provide ongoing support through our Support^Plus program.

Support^Plus Fast Facts