IT Support & Managed Services

Is your IT infrastructure optimised to support your business vision?

We understand the importance of having the right IT Services in place with ongoing support. At Professional Advantage we want to ensure that you spend time working towards your business vision, not managing areas of IT you don't need to. Remove uncertainty and lighten the burden that ongoing management of your IT infrastructure is placing on your business.

 

Professional Advantage offers a large range of IT Services for various organisational needs. Let us help manage your costs, increase your system uptime and improve your flexibility with the following solutions: 

 

infrastructure-supportIT Infrastructure Support - Managed Services
Our Managed Services allow you to focus on growing your business without worrying about IT. We offer a fixed-price support service to lighten the burden of ongoing IT Infrastructure management. More...

 

Our Managed services can proactively manage and support your complete IT environment including workstations, laptops, mobile devices, servers and network equipment. Managed Services alleviates the burden of IT infrastructure management on your organisation by utilising intelligent monitoring systems and providing proactive IT support. 

 

Professional Advantage Managed Services is an all-inclusive, fixed price support service, providing unparalleled IT infrastructure support.

 

Our Managed Services include:

  • Complete fixed-cost IT management
  • Access to experienced dedicated Helpdesk personnel
  • Proactive and automated incident management
  • Monitoring of all servers and desktop computer systems
  • Security and tracking of mobile devices
  • Monthly asset and health reporting

 

Our simplified pricing model:

Traditionally Managed Services pricing is based on a per-device and per-service model. This approach can quickly become very complicated and difficult to manage.

 

With Professional Advantage the model is simple. Our Managed Services offering is all inclusive and user based. When a new user starts their primary laptop or desktop, tablet and mobile phone is supported along with any back end infrastructure including servers, printers and network devices. This greatly simplifies the pricing model and makes it easy for you to predict the cost of your IT support moving forward.

 

For more information on Managed Services click here >>

 

infrastructure-supportIT Infrastructure Support - Private Hosting

Private Hosting - Professional Advantage's own private cloud environment. A world class ISO 27001 certified environment located onshore, in Sydney. More...

 

Using our own private hosting environment we are able to deliver a flexible, fully customisable cloud-based solution for organisations looking to transition away from traditional on-site systems. Professional Advantage can offer you an enterprise class environment providing maximum uptime, security and speed with reduced risk and overall costs.

 

systems-managementSystems Management

We can help you easily and efficiently manage your datacentres, client devices and mobilise your business to empower your organisation to be more productive.  More...

 

Using the following solutions your systems will be mobile while offering security and compliance for IT:

Microsoft System Centre Operations Manager
Microsoft System Centre 2012 is an integrated management platform that helps you to easily and efficiently manage your datacentres, client devices, and hybrid cloud IT environments.

 

Microsoft System Centre Configuration Manager
Microsoft System Centre 2012 Configuration Manager helps you to empower people to use the devices and applications they need to be productive, while maintaining corporate compliance and control.

 

Citrix XenMobile MDM
Citrix XenMobile MDM is a revolutionary new way to mobilise your business. The product provides users' mobile device, app and data freedom while offering security and compliance for IT.

 

virtualisationVirtualisation

Virtualisation can deliver huge cost savings and efficiency gains to organisations through the consolidation of traditional physical servers into virtual servers. This provides increased availability, flexibility, disaster recovery capabilities and simplifies the management of your servers. More...

 

With expertise in both VMware vSphere and Microsoft Hyper-V we have the experience to ensure you get the most out of a transition to a virtualised environment. 

 

What is VMware vSphere with Operations Management?
vSphere with Operations Management combines the world's leading virtualization platform with VMware's award winning management capabilities.

 

What is Microsoft Hyper-V?
Microsoft Hyper-V Server 2012 is a hypervisor-based server virtualisation product that enables you to consolidate workloads, helping organisations improve server utilisation and reduce costs.

 

disaster-recoveryBackup & Disaster Recovery

We work with clients to develop Disaster Recovery (DR) plans that ensure IT systems can be restored in the event of a disaster.  For organisations with a heavy reliance on these systems we can provide off-site or cloud-based DR solutions. More...

 

Off-site or cloud based solutions allow business-critical systems to be accessible, ensuring that the business can continue to operate while disaster recovery is in progress.

Our consultants have expertise in the following solutions:

Veeam Backup & Replication

Veeam Backup & Replication is a powerful, easy to use and affordable data protection for virtualised applications and data. Unify backup and replication in a single solution. There are no agents to manage, no need to babysit backup jobs, and you can verify the recoverability of every backup, every time.

 

Microsoft Data Protection Manager

Data Protection Manager (DPM) allows you to protect and recover Microsoft workloads such as Exchange, SQL Server, SharePoint, Hyper-V, file servers and client computers.

 

Symantec Backup Exec
The gold standard for Windows backup Symantec Backup Exec is one integrated product that protects virtual and physical environments, simplifies both backup and disaster recovery, and offers unmatched recovery capabilities.

 


server-upgradeServer and Storage Area Network SAN Upgrades

Professional Advantage designs, implements and supports server and storage systems ranging from smaller on-site deployments to large enterprise-grade data centre systems. More...

 

Our Solution Architects can design a solution to meet a range of performance, availability, security, scalability and manageability requirements.

 

HP Storage Networking SAN Solutions deliver scalability, performance, and broad interoperability required for critical data and applications.

Key solutions include:

- HP ProLiant Servers and Blade Systems

- HP P2000, P4000, P6000 and 3PAR

 

network-securityNetwork Security

We provide a range of data networking solutions, including LAN Switching, Routing, Wi-Fi, Internet and Virtual Private Networks (VPN).  We can also help you secure your network with the latest Universal Threat Management (UTM) products. More...

 

HP and Cisco Switches
We work with the key tier 1 vendors such as HP and Cisco and with their comprehensive portfolio of switches and routers we can help you create a more intelligent, responsive, and integrated solution for your core network or data centre.

 

FortiGate Firewalls
FortiGate's firewall range delivers unmatched performance and network protection for businesses of all sizes. They have a wide array of models with security features to protect data centers, campus perimeter and distributed offices.

 

Sophos UTM
Sophos UTM eases the burden on IT with its complete suite of network security products including Firewall, Wi-Fi, VPN, Web and Email protection. Its highly intuitive user interface provides your IT team complete control of all security features in one location.

 

email-securityEmail Security

We work with tier one security vendors and aim to strike the right balance between security and performance when it comes to email security. Our email security solutions are designed not only to protect you against spam, virus and phishing but also to ensure your critical business data is encrypted to stop unintentional data leakage and make compliance easy. More...

 

Benefits of enhanced email security include:

  • Reduced IT burden
  • Greater staff productivity
  • Improved compliance
  • Better user experience

 

internet-securityWeb Security

Professional Advantage can advise you and assist in the creation of robust enterprise grade security architecture based on your business and industry requirements. More...

 

With the emergence of Web 2.0, businesses are at a higher risk from internet related security threats. Not only that, the new Australian Privacy laws demand organisations manage and protect their client's personal information prudently to avoid penalties.  Our aim is to minimise the risks associated with data breach and information loss in the ever changing security landscape.

 

Some of the key elements of our web security solution to protect your on-premise infrastructure and online presence are:

  • Web application firewalls
  • Application security
  • Two factor authentication
  • Content filtering
  • Anti-Malware/Intrusion Prevention
  • Data Leak Prevention

 

mobilityMobility & Remote Access 

We can provide simple and secure remote access to business systems from anywhere an internet connection is available. This may include basic access to email and web portals, full access to your applications, or VPN access. More...

 

With the prevalence of tablets, smart phones and wireless broadband internet, it is becoming easier for mobile workers to gain access to critical IT systems remotely. For the security-conscious, we also provide two-factor authentication systems that protect against unauthorised remote access if usernames and passwords are lost.

 

The solutions we offer are: 

Citrix XenApp and XenDesktop
Citrix offers a range of solutions to virtualise and transform your business critical applications and desktop environment to a secure on-demand service. We can tailor a Citrix solution to meet your organisations staff mobility requirements without compromising security.

 

Microsoft System Centre 2012 Configuration Manager
Microsoft System Centre 2012 Configuration Manager helps you to empower people to use the devices and applications they need to be productive, while maintaining corporate compliance and control.

 

Citrix NetScaler Gateway
Citrix NetScaler Gateway formerly Access Gateway is a secure application and data access solution that provides administrators granular application and data-level control while empowering users with remote access from anywhere.

 

FortiNet FortiGate Firewalls
Fortinet firewall network security technology combines ASIC-accelerated stateful inspection with an arsenal of integrated application security engines to quickly identify and block complex threats.

 

Microsoft Forefront Unified Access Gateway (UAG)
Forefront Unified Access Gateway 2010 (UAG) delivers comprehensive, secure remote access to corporate resources for employees, partners, and vendors on both managed and unmanaged PCs and mobile devices.

 

RSA SecurID
The RSA SecurIDĀ® authentication system is relied upon by thousands of organisations worldwide to protect valuable network resources.

 

unified-communicationUnified Communications
Unified communications allow your staff to communicate and collaborate with each other from remote locations. This includes across various office sites and remote locations on the devices they choose, whether it PC, tablet, smartphone and browser. More...

 

The unified communications solutions we offer are: 

Microsoft Lync
Microsoft Lync provides a consistent, single client experience for presence, instant messaging, voice, video and a great meeting experience.

 

Microsoft Exchange
Exchange business email helps increase user productivity while protecting your organisations data. Get it as a hosted service or run it on your servers.

Whitepapers

  • IT Disaster Recovery - Just the Tip of the Iceberg
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Brochures

  • Professional Advantage Managed Services
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Customer Stories

  • ClubLINKS Virtualisation
    ClubLinks were able to improve performance and disaster recovery capabilities while reducing costs with this virtualisation project.
    Read  | Download
  • Albert Smith Industries
    By using Hyper-V, ASI Group is saving up to $30,000 annually due to reduced software licensing costs and the freeing up of staff time
    Read  | Download
  • Sirtex Medical
    With a Microsoft Unified Communications System, Sirtex Medical cut major costs and gained the ability to see availability and status of staff regardless of location
    Read  | Download
  • Elan Media Partners
    Professional Advantage was able to deliver a high availability system providing easy upgrades, daily backups and disaster recovery servers off-site. Read the full story.
    Read  | Download

At Professional Advantage we ensure that all of our consultants are certified and have ongoing training in all products that we support to ensure you receive the best implementations and continuous support.

 

Our people are Microsoft, VMware, Citrix and HP certified (among others) and are as committed to ensuring your infrastructure is working at an optimum level as you are through:

  • Infrastructure optimisation
  • Managed services
  • Monitoring and alerting
  • Proactive maintenance
  • On demand support