support

On-going support is an important part of our business which is why we have developed a number of support programs for you.

Help Desk Support

For your support needs, our customer support centre is permanently staffed by a team of service professionals who use the latest technology to log and answer your queries, research solutions and provide accurate reports.

You can log your queries by calling our Customer Support Team on
1300 658 608, email microsoftsupport@pa.com.au or you can log your query online.

Find out more.

Customer Portal

The Customer Portal is our new online service that allows us to extend customer service and support to you via the web. It provides you with a more efficient support as well as a higher level of self sufficiency.

The portal offers you a number of benefits. You will be able to create new service cases, view and update existing cases, add attachments,
re-open resolved cases and much more.

Find out more.

Live Remote Assistance

Using our GoToAssist facility, our experts are able to connect to your system over the web and diagnose, resolve and instruct you about the problem.

Find out more.