Service Management
Built on the solid foundation of Microsoft Dynamics™ GP, Service Management delivers robust functionality for asset based organisations.
Service Management provides a
360-degree view of your customer accounts by facilitating
efficient:
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Service call capture and assignment
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Issue resolution
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Dispatch
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Resolution tracking
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Maintenance contract management
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Collection of labor and related expenses
Service Management also allows you to manage service level
agreements and escalations, as well as track estimated and
actual costs. Beyond the core offering, additional modules
are available to further enhance the value of this solution.
Modules include service quoting, invoicing, document management and expense tracking.
