As a your Microsoft Dynamics Solutions partner, we would like to continue helping you improve your business success. That is why we have developed a number of value added services.

Fine tune

On Demand Consulting: After using your system for a while you may discover that you need to fine tune some processes, create new databases, conduct more training or address some issues. Onsite consulting allows you to refine the system for your company. Some of the tasks that we can help you may include:

• Assistance and guidance with data entry
• Assistance and guidance with the fine tuning of new processes
• User refresher training Procedure and process flow documentation
• Additional report writing Issue resolution

Maintain

Technical Site Audit*

Upon request Professional Advantage provides an on-site visit to review the set-up, performance and procedures of your Microsoft Dynamics Solutions System. A written report documenting our findings and highlighting any suggested improvements will be then provided.

* Excludes Microsoft Dynamics AX customers enrolled in the basic Business Ready Enhancement charged at 16 % per annum

Refine

Business Process Review:  Over time, your business processes may change or new staff members come on board. At Professional Advantage we offer Business Process Review, to ensure that the system is used to its optimum. This service is in particular useful for organizations that have had the system for 2+ years. One of our senior consultants will conduct interviews with key stakeholders and users, to review the effectiveness of the system from the following aspects:

• General processing review
• Module processing review
• Training needs for new users and refresher courses
• Any additional modules required Reporting needs review  

Expand & Develop

Report Writing: This service is available for Crystal, Reporting Services, FRx and Dynamics GP Report Writer. As your reporting requirements change, we deliver new functionality by enhancing Dynamics GP reporting tools in line with your needs.

Portals and Intranet: We can help you expand the reach of your system through Portals and Intranets as well as utilise the data your system captures for management reporting through Business Intelligence tools of Microsoft SQL.