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Welcome to the November 2004 issue of InTheKnow!

New Product Releases

NEW! - System Tools - save time on system maintenance
FREE for Professional Advantage Microsoft Great Plains customers

Do you wish you could save time by having your Microsoft Great Plains system information automatically maintained and monitored? Would you
like to be always aware of current software versions installed on the workstations throughout your company? If you answered yes to the
above then the latest version of System Tools is what you need!

Not only does System Tools update your on-site product versions, it also allows Professional Advantage service and support team to highlight certain areas of the system where performance could be improved. It is a simple, easy-to-use application that integrates with Microsoft Great Plains to allow you to:

  • Better utilise your Great Plains licences with automatic
    log out feature
  • Save time on system maintainance with system information
    at your fingertips
  • Achieve improved issue resolutions with better information
    to Professional Advantage support team

System Tools is currently available for Microsoft Great Plains V7.5
and V8.

Don't miss out on this great opportunity! To obtain the latest FREE version of system Tools, please click here.

In this issue:

New System Tools
New Release: FRx Reporting 6.7
Training Schedule
Customer spotlight
InTouch Meeting
InTouch Christmas Cocktail Meeting
Have you booked your Microsoft Great Plains upgrade?
If not you better be quick to jump on the V8 bandwagon!

As you are all aware, Microsoft released the latest version of Great Plains in August and since then many clients have already upgraded - 17 to be exact! We have also been keeping busy with the 20 or so Version 8 upgrades in the pipeline ready to be rolled out before Christmas.

"We wanted to upgrade to Version 8 to take advantage of the new Business Portal and use it for access into Great Plains for all the other offices across Australia... there was minimal interruption to the users during the upgrade and it was on time and professional"
 Rennie Thangiah, Stellar Call Centres

Talk to your Account Manager now to take advantage of the great new features and enhancements of Microsoft Great Plains Version 8.

NEW RELEASE! – FRx Reporting 6.7
 New release improves Excel graphing, WebPort, Currency Translation and adds a new Report Manager

We are pleased to announce the availability of Microsoft Business Solutions for Analytics - FRx 6.7. This release focuses on new product features and module enhancements to exemplify the flexibility, functionality and control that our customers have asked for from a world-class financial reporting application.

Click here to download New Features Guide brochure

Have you seen the latest
training schedule?

Please follow this link and drill down to see the list of modules for which we offer training, including the public course schedule for FRx and Crystal Reporting:

Click Here

Customer Spotlight - Australian Racing Museum

Australian Racing Museum goes live with Microsoft Retail Management System

A client of Professional Advantage with Great Plains since 2002, Australian Racing Museum, a part of Racing Victoria Limited, is home to the country's finest collection of racing memorabilia. It was officially opened in 1981 and is the only museum of its kind devoted to horseracing in Australia.

Due to their rapid growth, Racing Victoria saw a need for the expansion of their Racing Museum retail stores from one to three in locations throughout Melbourne. They also expanded their Direct Mail catalogue service from a mix of 60 items to 120 items and are planning to launch an on-line web store later this year. To help manage its growing retail operations, Racing Victoria invested in Microsoft Retail Management System (RMS) and integrated it into their existing Microsoft Great Plains solution. The RMS and the WebStore will allow Racing Museum to expand their business without adding additional staff.
View from Champions
Events Facility

Racing Museum
Spring Racing Celebrations!

The thoroughbred racing industry has remarkable social, cultural and historical significance in Australia. You can becoome a Friend of the Museum to support the aims of Champions - Australian Racing Museum and Hall of Fame, a non-profit organisation. As a Friend of the Museum, your financial contribution goes towards conservation of the museums collection. You might also consider holding one of your next corporate functions at their Champions Events facility.

For further information go to www.racingmuseum.com.au and visit 'Friends.'

Did you miss out on the last InTouch meeting?
Make sure you book in the December session!

The latest InTouch meeting held in Melbourne and Sydney on the 21st and 22nd of September respectively has set a new record in terms of customer attendance. The customer surveys reflect your satisfaction with the event so please continue providing us with quality feedback to help us deliver worthwhile presentations!

'Very informative, lots to think about'
Ellie Foster, Open Door Pub

'Good networking opportunity with other Great Plains users, to hear their issues and also a chance to hear about new products and new versions'
Shane Shuel, Westgate

Christmas InTouch Cocktail Meeting

Join us for the end of the year wrap-up with an afternoon of cocktails, canapés, and competition winner announcements!

Melbourne
14th December 2004
Le Meridien at Railto

 Sydney
16th December 2004
Sheraton on the Park

Look out for more details hitting your inbox over the coming month!



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