Easy data integration for your Microsoft Dynamics System

If you have been looking for a solution to integrate your business applications, Scribe Insight might be the right tool for you.

Scribe Insight is a powerful, yet easy to use integration platform that incorporates the essential building blocks for rapidly integrating Microsoft Dynamics GP or CRM into your existing business application infrastructure, without ever having to write a single line of code.

Scribe Insight as your integration tool:

• Helps you to maintain accuracy between applications

• Makes it easy to map out fields without the need for complex data conversion queries

• Is adaptable to quickly accommodate changing business needs

• Is fast to take project time lines from months to days.

For additional information on Scribe please contact your Account Manager or email your inquiry to microsoftcustomers@pa.com.au

In this issue:

Easy data integration for Microsoft Dynamics GP

Microsoft Dynamics CRM 4.0 to be released January 2008

Customer Domain revamped & updated

Improved cash flow through accurate chargeback tracking

Ensure your system's optimal performance with the Business Process Review

Business Improvement Awards 2007

Tips & Tricks for Dynamics GP users

Fine tune your Dynamics GP system with the Technical System Maintenance

Microsoft Dynamics CRM 4.0 will be released in January 2008

Microsoft has recently announced that the latest version of Microsoft Dynamics CRM, version 4.0 will be released in January 2008.  The new version is packed with new features and improvements in most areas, such as:

• Data Management: New built-in duplicate detection functionality
• Customisation: Many to many relationships can now be created 
• Multicurrency: Multiple currencies are now supported for transaction-based records
• Reporting: New report wizard and offline reporting capabilities
• Workflow: Improved capabilities through Windows Workflow

If you would like to see a live demonstration of these exciting new features, join us for a webinar on 8th January 2008.To register click here.

For more information on Microsoft Dynamics CRM 4.0, please contact your Account Manager or email your inquiry to microsoftcustomers@pa.com.au

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Rediscover Customer Domain- your information centre point

Customer Domain has been revamped and updated with the most current information for all Microsoft Dynamics products as well as Professional Advantage products and services available to you.

This site serves as one-stop shop for resources like useful downloads, up-to-date news and event details, product and service information, training updates, past and present newsletters, customer promotions and much more!

Click here TODAY to check out Customer Domain.

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Improved cash flow through accurate chargeback tracking

ChargeBack processing is a feature-rich module that provides deductions management capabilities to your Microsoft Dynamics GP Receivables Management System. It meets the chargeback acceptance and processing needs of wholesale distribution organisations that have dealings with major distributors, such as Coles and Woolworths, regardless of industry or product type.

Some of the key features of ChargeBack processing are:

• One-step entry of chargebacks during Cash Receipts processing
• Automatic creation of Account Receivable documents for unapproved chargebacks
• Association of adjustments by expense category and specific General Ledger accounts
• Configurable allow/disallow rules for chargebacks based on adjustment types and customers
• Complete drill down and inquiry capabilities, by customer or chargeback reference number

For more details on ChargeBack Processing click here. Should you require any further information please contact your Account Manager or email your inquiry to microsoftcustomers@pa.com.au.

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Over time, your business processes may change or new staff members come on board. To ensure that your system is used at its optimum, we offer a value packed 3 to 5 days Business Process Review.

This service is in particular useful for organisations that have had the system for 3+ years or those that have recently joined Professional Advantage coming from a different business partner.

What is included in this service?

Our Business Process Review consists of a series of workshops with key stakeholders and users conducted by one of our senior consultants, to review the effectiveness of the system from the following aspects:

• General processing review
• Module processing review
• Training needs for new users and refresher courses
• Any additional module requirements
• Reporting needs

Cost: $ 200 per hour

Please click here for details. Should you require any further information please contact your Account Manager or  email your inquiry to microsoftcustomers@pa.com.au                                                                     

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Have you thought of upgrading to the latest version of Microsoft Dynamics GP or would you like to know more about the new release?

Since its release on the 15th of July 2007, many customers have already upgraded and are  enjoying the benefits of Dynamics GP 10.0. So, contact your Account Manager today, to find out how you can plan an upgrade to reach your system's full potential. 

Click here  for details on Dynamics GP 10.0 enhancements.

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Have you been thinking of getting some training underway, but have been too busy throughout the year? Why not give your  knowledge a boost during the quiet month of January 2008!

To view the public courses coming up in the new year click here or email Julie Hall  for more details or to book a private course of your choice.

TIPS & TRICKS
for Dynamics GP Users

• Do you know how to change column display names in SmartLists in Microsoft Dynamics GP?  Click here

• Do you know how to email Creditor and Debtor contacts directly from Microsoft Dynamics GP?  Click here

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You might have heard about our "Technical System Maintenance", a value packed one day health check and fine tuning of your Microsoft Dynamics Systems.

If you haven't taken advantage of this great service yet, talk to your Account Manager today. He will provide you with details on how the Technical System Maintenance can help your system run smoothly and at its peak performance. 

For Essential Maintenance Service our consultant will:

• Update test companies with live data
• Test backup procedures and maintenance plans
• Perform extended integrity checks on databases & performance tune 
• Install standard Reporting Services Reports for Dynamics/CRM and much more..
  
  For full details click here. Should you require any further information please contact your Account Manager or email your inquiry to microsoftcustomers@pa.com.au

COST

Essential System Maintenance
Normal Operating Hours- $1,000

Essential System Maintenance
Remote after-hours access- $800

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