CUSTOMER PORTAL
The Customer Portal is Professional Advantage's new online service that allows us to extend customer service and support to you via the web. It provides you with a more efficient support as well as a higher level of self sufficiency.
The portal offers you a number of benefits. You will be able to:
- Create new Service Cases
- Attach documents when working with Service Cases
- View and update existing Service Cases
- View Service Case Activity History
- Update Contact record details to keep personal data up to date
How can you start using the Customer Portal?
The Customer Portal is really simple to use:
- Set up a user login: To gain access to the PA Customer Portal, you will need to be set up with a user login. You will need to contact either your account manager at PA or the Customer Support team to request a login. Once the staff member at PA has set up your login you will receive an email from PA customer portal admin. The email will contain a link, which you can follow to set up your login and detailed instructions on how to obtain a password.
- Register as a user of Customer Portal: To register click on the link in the email and you will be directed to the registration page for the Customer Portal. The user name will automatically default to your email address. You will then need to enter a password, confirm the password, and click on Register Me. You will then be directed to your organisations Customer Portal home page.
- Start using Customer Portal: Once you have logged in to the Customer Portal, you can create a new case for your organisation, view and update existing cases, add attachments, re-open resolved cases and much more.
To have access to the Customer Portal User Guide click here. This guide provides you with details and instructions on how the Customer Portal works.
Should you have any enquires about the Customer Portal, please contact our Customer Support Team on 1300658 608 or email microsoftsupport@pa.com.au.
Click here to log into Customer Portal.
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