What are the benefits & hallmarks of a BPM approach?

 

 

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Benefits of using BPM Workflow

 

The benefits of using BPM Workflow to manage processes in an organisation are both tangible and intangible.

 

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Some of these benefits include:

 

• Empower lower level management and staff without sacrificing control
• Enforce compliance to business rules, policies and procedures
• Provide preventative rather than detective controls (build the control into the
  process)
• Conform to legislative requirements like SHEQ: Safety, Health
• Environment & quality standards
• Enforce segregation of duties
• Manage documents and records as part of the process
• Provide transparency in the processes with full audit trail

 

Operational Process Management:

 

• Automate flow-diagrams to executable processes
• Ensures consistency and standardisation across multiple business units
• Enforce internal and external Service Level Agreements (SLA)
• Provide easy-to-use web-based user screens
• Delight customers with Process Intelligence and tracking
• Improved internal communication and collaboration with notification and
  escalation
• Reduce “lag time” in processes
• Improved product and service quality
• Scale processes across the enterprise

 

Process Improvement and Optimisation:

 

• Identify process improvement opportunities by analysing historical process data
• Monitor processes on a real time basis to identify issues, bottlenecks and
  performance
• Create and manage “Process Performance Indicators” and include in a business scorecard

 

Integration

 

• Integrate disparate business applications into a single view for the user
• Use iDapters for rapid application integration
• Re-use existing IT infrastructure
• Update external applications with improved validation, security and control
• Link business systems with process logic rather than user behaviour

 

The hallmarks of business taking a business process management approach are those:

 

• that identify the market niches and can respond to opportunity quickly
• that operate more effectively and continue to improve their processes
• who are leaner and less wasteful,  they can leverage more from less effectively
• who can propagate changes quickly into their business to address internal and external factors
• who are closer to the numbers, their activity
• whose staff are aligned to the business objectives, indeed, are able to make decisions quickly within context, with minimum risks and management overhead
• who can take on organizational change such as a merger, organic growth or contraction, and propagate a successful format quickly minimising business disruption